Holiday Inn & Suites Madison West

Verified Hotel Guest

Positive: We have stayed at Holiday in crawdaddy cove many many times. WE love the pool area and the rooms are always clean. Staff is friendly. We stayed in a king suite and loved it. Negative: wasnt a big deal but the lovely cabinets in the room didnt have shelves. So seems they are more for show then for guest. Sink in hall area leaked. Refriderater was turned off upon arrival. The "tar" in the pool should really be taken care of.

Molly Stebnitz

Staff was helpful. Bartender stayed open later on a Thursday night so we could get a few drinks. Breakfast buffet is worth the $5, service was good (not great). We come for the indoor waterpark. Kids love the slide and basketball hoop. The little kids love the zero entry pool with hoses and boat to climb on. Wish the bar in the pool was open more. I've stayed here 3 times, never been open. Although you can order "room service" to the pool area but kind of expensive

Michele Ashbeck

There were some positive things about our stay, but I feel like the bad outweighed the good. Starting with the good; the rooms were very clean and the pool area is great, with wonderful lifeguards. Now the bad. When we booked the room we booked a 1st floor poolside room, when we checked in our room was on the second floor. Checkout is at 11am, which is fine, but the pool doesn't open until 9am, and when we were here they didn't open it until 10 minutes after 9. They also didn't open the water slide in the morning. There isn't a free continental breakfast, you have to pay $5 per adult and $3 per child. Having to pay for breakfast we assumed everything was included, but only milk, water or coffee was included for drinks, no fruit juice. We also thought we would get refills on our drinks, especially since we had to pay, but no one came around for refills. Overall it seemed like this hotel likes to nickle-and-dime their guests while having subpar service and limited pool time.

HappyMom41

The hotel was clean, the staff were friendly, and our room was adequate. We had a room on the top floor, and you couldn't hear the indoor pool much from your window. The TV was huge! The bathroom was amazing, giving me remodeling ideas... The only suggestion is larger garbage cans in the main room; if you eat in your room, the little can will fill up quick! The indoor pool/waterpark was awesome, my kids loved the slide and play areas, and we all enjoyed the hot tub. Overall, we stayed from a Sunday to a Monday, and it was a pleasant, quiet stay.