The St. Regis Atlanta

Bryan-Kyle Official

The St. Regis is the most expensive hotel in Atlanta and for that price I expect as near perfection as you can get. That is sadly not what I experienced. We arrived on a Friday evening around 6 pm. The valet area was very crowded and frankly a little hazardous as cars were being driven in multiple directions and at speeds that are really not conducive to a parking/loading area. Considering their inflated valet price of $56 a day I was seriously unimpressed. The Langham in Chicago is in the heart of downtown, only charges $50 and it is like a well-oiled machine. The lobby was nice – note I did not say breathtaking as I could say about the Windsor Court or the Waldorf. The young lady who checked us in was friendly but not very knowledgeable about the hotel because when asked if there was a hot tub she said “No, there is only a pool”. Later in our stay we went to the pool just to take note of it and interestingly there ACTUALLY was a hot tub but it was NOT covered and it had leaves in it and was clearly not operational. This is something I would expect to see at a Motel 6 but at this hotel it was really unforgivable – why not cover it or put a sign up – SOMETHING??? Let’s talk about the room now. We booked a Grand Deluxe King with a balcony. The balcony was large but not really pleasing to the eye – from our balcony we saw nothing but buildings and of course that means anyone in these buildings could also see us. The bathroom was large However, the sinks in the vanity had not one but 3 large cracks in them. The tub although stupendously large had many visible scratches in the bottom that I first mistook for dirt. I realize the property is old but at these prices they could at least REPAIR these things. I wanted to order room service so I looked at the menu. How is it possible that a 5 star hotel has less offerings on their menu than most 3 star places? I cannot accurately describe my disappointment. Room service is part of the luxury experience for me and this was just too sad. The fridge in the room was small, not very cold and chock full of ridiculously overpriced alcohol. I had a medicine that I need to refrigerate and could barely wedge it in there. A friend of mine had called ahead and spoke to a St. Regis butler to say it was my birthday so my husband had expected to see something in the room when we arrived. It was not there then but when we came back from dinner there was a single cupcake and a bottle of Prosecco which I abhor. The cupcake was very pretty but so dry that I only took one bite. I left it for the next day as I was full from dinner. Amusingly enough when we came back the next day after going out for lunch, we found the maid had thrown it away. My husband was pretty upset and called to complain. They agreed to “make” another one. So, one would assume that it would be fresh but it was dryer than the first and the icing tasted like lard and left a film in my mouth. We also had their famed Afternoon tea experience which I will review at the end of this. The bed was comfortable but the blanket was the type that makes me extremely hot and I could not get the room cool enough to cancel that out. Turn down service was a nice touch with the slippers and chocolates but I’ve seen it done more elegantly at less expensive places. My last impression was also not great. I called to say that I needed ice in a bag for the medicine that I need to keep cold – I was informed that they had no suitable bags – not even one Ziploc bag. Maybe the $800/night guests don’t merit these luxuries. Basically we paid what is for us an exorbitant amount in an attempt to have a fun, luxurious birthday getaway. It was fun but that had nothing to do with the St. Regis and I won’t forget it because it set us back quite a hefty amount but I would rather travel the much greater distances to visit hotels who value the customer more than they value how much the customer can pay. Don’t waste your money here. Atlanta has hundreds of hotels and many of them cost significantly less and the experience would certainly not be worse.

Megan Lightfoot

I saw Ashley for a facial in the spa. It was wonderful! She made my experience so relaxing and enjoyable!

Tyler

The St. Regis hotel is a magical place full of proper customer service and attention to detail. The restaurants, bars, and spa are also worth checking out.

Finneus McClain

It was beautiful! The staff were so sweet. We went for afternoon tea with a friend and the food was perfect and filling. The tea selection was amazing they also had some champagne and brunch type mixed drinks. We used valet to park and the restaurant validated for that also.