Frederick Water

WhiskeyChicken

More than one bad customer service experience (rude employees, automated call waiting that hangs up on you), way overpriced compared to anywhere else I've ever lived, the hardest water I have ever seen, outdated online systems that lack any sort of ease of use or functionality, just overall not the kind of company I would trust or do business with if I had a choice. And then they have the audacity to jack up the rates even though the company is riddled with issues.

Christopher Roper

Admin fee $40 is a scam. The water requires softener at your home. Also in the admin building after waiting 20mins they wouldn't let me use restroom. Last, front desk clerk and the phone call were not polite. Not good first impression. I hope get my deposit fee back at end of my lease.

Jason knight

Terrible. My bill continues to go up and we are not using more water. Had leak test done and no leaks. $200 plus water bills.

Jamie Wright

Customer service is hit or miss I believe they have one kind person there taking calls, other then that everyone else is nasty and rude. Let's put customer service aside and talk about the quality of the water we pay for.... I can't drink it because it taste like an overnight bucket filled with bleach and generic bleach at that. No one in our home pets included drinks the tap water so we have to buy bottled water which just boggles my mind. I shouldn't have to buy extra supplies to make the water I pay for drinkable. Now let's talk about your payment you are so quick to charge a late fee or cut water off yet you take your time when a refund is due. Sad really. Definitely when a bill is received 2 days before the bill is due. It is pretty much impossible to layonline since your "recent " update and some people can't get to your shop by 5 not to mention it should be easy to pay online in 2022. If I. Did I didn't have to have Fredrick Water I wouldn't