Valencia County Human Resources Department

T Krebbs

TIME...My own time. This is the ONLY reason I have given this office only 4 stars and not 5. Here's the "straight skinny" so-to-speak: As one without personal transportation, I arrived at the DHS office as early as possible, signing in at 0912 am. I noticed then that there were 2 clients ahead of me. We each had tickets signifying the numerical order for assistance. There were several windows present but only one single window open. The building echoes, and the staff can be heard very clearly from the lobby. The ladies DID seem to take care not to speak to one another about clients, which I appreciated --. but, they did talk and laugh amongst each other about favorite TV shows, and things likely not pertaining to the job at hand. This normally wouldn't have peeved me at all--I'm glad they all seemed to get along! Joy is GOOD. However, I was incredibly stressed out that morning, again, not normal for me. I was pressed for time and worried about my concern (the reason for my visit).Thus, waiting there, listening to staff giggling whilst only one window was open and so few clients were present--was a little irritating. Finally, at 0948, I was called to the window. I was incredibly relieved to have my questions answered and addressed --including receiving needed documents right then. The staff was pleasant and efficient, which I very much appreciated. I signed out of the office at 0958. All in all, the experience was better than many I've had with DHS, but it could have been MUCH quicker in my opinion. I can't be the only stressed and anxious client that comes to the office for help! So ladies, please, just quickly take care of the 3 clients you have--THEN you guys can giggle all you want--I mean seriously now, who doesn't love a good joke...right??

diosa de la luna

They are incompetent and very RUDE people. Has me running around like a chicken with my head cut off.

Spartan

This place needs to be monitored by the media so they can see how they talk to people. Rude is saying it nice how they are, disgusting is accurate. I have never heard of such bad mouthing behavior. What makes it sad is I see other 1 star posts and yet no responses from managers or supervisors. This behavior needs to stop and legal action or employee reevaluations need to be done again by the state. All we can do for now is keeping posting and hope the right person sees our concerns and steps in.

Eco System

I turned in my paperwork. They "lost" my paperwork. I lost my benefits for December-March. Merry Christmas. If you sit in the waiting room the security guard blasts religious shows on tv. I got up to change it and he freaked. If you go sit in there change the tv station.