Marriott Greensboro Downtown

John Jordan

Location is terrific as we were in town to attend a concert at the Tanger Center. Self-parking was convenient, and check in was smooth. Staff was very friendly. Bistro was short staffed with very slow service, and food was mediocre and overpriced. We were delayed as we were unable to get back in our room after eating at the bistro. After 15-20 minutes and two trips to the front desk, they sent maintenance guy right up and the battery had died in the key sensor to open the room so he replaced it just in time for us to get to the concert. Shower in the bathroom was great. Room was okay-no issues with it. Housekeeping did knock on the door a little after 9 am and checkout wasn’t until 11 but that was no big issue. Would likely stay here again when attend event downtown due to the convenient location but would not eat here.

Julie Braman

Very nice. Accommodations were modern, clean, comfortable. Customer service was kind, prompt, easy. Food was good for what we had. Chopped salad with flank steak, buffet breakfast. Wait staff was awesome! Couldn't have asked for more convenience to Tanger Center. The cost was very high and for that price would have expected breakfast to be included. I splurged for 1 night but could never have afforded 2 nights. Definitely would recommend but would warn of the cost.

Letitia P

Excellent hotel & customer service, from the front desk to the restaurant employees! The bed was very comfortable. I'd come back here to stay again. I recommend this hotel for anyone looking to stay in this area!

Greg Sweet

Horrible experience. Do NOT visit this hotel if at all possible. I had a booked reservation with a confirmation number and follow up email stating they were looking forward to me arriving. Well, I arrived and no reservation under my name. The Front Office Manager confirmed while viewing my cell phone that I did have a reservation but she could not see it in the Marriott computer. This is where it got really interesting, the Front Office Manager got angry with me for not understanding her and that although the reservations looked real, she was still unable to see my reservation and it is not her problem. The Front Office Manager then asked me to step aside and 'figure it out' because their were other guests that needed her attention. I asked for the Front Officer Manager to please 'comp' my handicapped parking - I am on crutches, she completely denied me. She said, "we don't do that". Well, during the time I was at the counter, the maintenance crew was fixing the handicapped entrance door because it didn't work. So, if you are willing to put up with horrible customer service with a large dose of attitude/arrogance and be treated like less than a human b/c you are handicapped, this is your place. If not and you would like a good hotel experience, never go to this hotel. Misunderstandings and mistakes are totally cool, but when it was not my fault and they get mad at me, that is over the line.