Comfort Inn & Suites Surprise Near Sun City West

Alison Jones

good: great breakfast selection of waffles, eggs, sausage, potatoes, cereals, yogurt, breads & pastries, juices. check-in was fast and easy. room was spacious and modernized. mini-fridge and microwave were great to have in room. bad: did not get housekeeping 2nd day, had to ask if someone was still coming second time at 5pm the following day and then someone finally did show up to clean. On two different occasions room keys stopped working and we had to go to desk to have them redone. Neighbors were extremely loud (not that this was the hotels fault necessarily, but definitely made the stay less enjoyable). Mattress was way too soft and uncomfortable. Key entrance to side door was broken so door was just propped open with a rock for anyone to come and go - did not feel safe. neutral - indoor pool was clean, but being indoors made it very loud as the sound echoed a lot and chlorine burned the eyes sitting in there - but at the same time it was nice to not be sitting out in the sun

Patricia

Positive: Great free breakfast, indoor pool, they clean your room everyday good friendly staff no complaints. I'll be staying there when I travel. This was my third time staying good comfortable rooms with fridge, microwave, and coffee maker in your room. Negative: No complaints!!!!

Verified Hotel Guest

Positive: Everyone was very friendly, the hotel was clean. The continental breakfast was enjoyable with plenty of options. Distance not far from coffee shops and a cute little diner. Great overall experience.

Becky Aalgaard

Will never stay or put my guest here again. The room was dirty and was brought to staffs attention. When my guest return their room had not been cleaned. When I brought this to management they said someone would call me back. A manager said I can offer you 2500 points. I said I will need stay here again they said they would have upper management call me, that wa a month ago. I’ve called 3 more times and nobody is ever available to address my concern. I’m a travel and can say I will never stay at this comfort inn in Surprise Arizona not put any of my clients or guest there ever again. Very unhappy customer 😡