Holiday Inn Express & Suites Surprise

Gregory Valenzuela

Outstanding experience staying at this hotel. Rose was so professional and courteous during check-in and remembered us throughout our entire stay. This place is very fortunate to have her on board. The entire property was clean and all of the staff was amazing. The breakfast each morning was outstanding and there was always coffee brewing for guests to enjoy. I will definitely stay here again and if you are ever in the area, I recommend you do the same.

germanaviator

I really wanted to give this hotel five stars. All staff were exceptional. The hotel was nice and clean, the beds comfortable the breakfast much better than expected. But, and it's a big but, we had a terrible night. The A/C makes so much noise. It knows only full blast or off. When it cycled on we woke up. Every single time. The last two hours of the night we just turned it off but it gets warm quickly. If it had more modern, quiet A/C this would be a perfect hotel for what it is. But none of that counts if I cannot get a good night's sleep.

dos2015

This property was renovated about 3 years ago and it still looks like new. The front desk staff were very friendly for both check in and check out. The room and bathroom were very clean. If I were forced to make a complaint, it would be that there was only 1 coffee cup in the room. But that was easily fixed by going to the lobby and getting 2 cups of good coffee. Leaving the hotel to go N on Bullard was initially difficult. We had to go south until a U turn was permitted. But then we learned to go south from the parking lot behind the hotel, and that took us to a street where we made a left and then another left on bullard to go north.

Jessica Serna Carrillo

The staff, from front desk, housekeeping and breakfast attendants were all friendly and ready to assist. Housekeeping is unable to clean the rooms daily due to covid protocols, but they were available when I needed to throw out the trash and asked if we were in need of any additional towels. Breakfast selection included scrambled eggs, sausage, pancakes, bread, fresh fruit, cereal, oatmeal and assorted pastries. Rooms were nice and clean. I would recommend this hotel.