Phoenix Children's East Valley Specialty Care

Holly Franceschini

Quick and good service for their urgent care. However, beware of the hidden fees! My kids have used this facility for surgeries and we paid the same here for their surgeries as when we went to see a simple specialist initial visit (x-rays taken) on the non urgent care side. They billed us three ways for one visit. There should be limits to how much they can milk out of regular families with insurance. I went to another office for my other child a week later and received the same quality care (x-rays also taken) without any hidden facility fees. Had I known they had hidden facility fees I would have avoided this place completely! Per the owner’s advice I contacted financial services, as previously done before on this same matter. I was told again there is nothing they will do. Basically businesses such as this one leave it to the middle class to pay extra fees because they can get away with it. Our health insurance companies allow them to bill as a hospital when they are being used for specialty doctors visits. Beware of what you are getting in to! I tried to pay before our visit the specialist copay and the office worker told me not to worry, they would bill me later. I asked if there were other fees I should know about and they said no. Had I known they didn’t want to collect my money up front because they planned on increasing the bill I would have cancelled. This is a poor business strategy and I won’t be returning.

Aldo Apodaca

Staff is really slow, very bad at communicating and getting times are incorrect. I went in to get my child’s blood work done and they wouldn’t take him since it was after 4:30. I had called before hand and asked and the lady on the phone and she had told me as long as I got there before 5 everything would’ve been okay. Not impressed with this urgent care. The staff seems very condescending at times and not very friendly. Edit: The staff the following Thursday was much much better. We were in and out in 5 minutes. I was very impressed with the speed and the professionalism of this staff. The nurse made my sons blood draw safe, fast and smooth. Hopefully I run into the Thursday staff more often and this place would easily get a 5 star review.

Jon Crabtree

Don't come here if you want to be treated like a human!

Nydia moreno

I brought my son here, he was feeling sick and had inflamed lungs. Doctor failed to detect it when listening to his lungs. They dismissed him bc he had a negative strept throat test, the also tested for covid and Just asked to keep him on Tylenol / Motrin around the clock. My son had severe bronchitis and was having difficulty breathing and I had to find that out too late