North Dallas Appliance Repair

Tom Craig

I contacted North Dallas Appliance Repair on the tenth of January. Our Jenn Air oven door was not opening and closing properly. Repairman named Bobby came out, diagnosed the problem, and agreed to fix the problem for a significant amount of money. He stated that the parts would be "in" on January 15th and that he would come back then to resolve our problem. He had not returned by January 18th, so I called the owner. He explained that the parts were shipped to the wrong location, but that Bobby would return on January 22nd at 10:00 AM to fix our oven. Business owner (Scott) called that morning and rescheduled the appointment to 4:00 PM. The repairman did come to our home, bang around for a while, and then leave. My wife got home and when she tried to use the 'repaired' oven, the door fell off in her hand!! There were also several loose screws and one totally missing screw which was lying on the floor after he left. The closing lever for the door was not repaired at all. The repairman also damaged the wooden cabinet that holds the oven. I called the business and the owner agreed to have the repairman contact us. My wife answered the phone and sternly described the problem. The repairman rudely stated that he MIGHT return on another unspecified day. My wife was not happy with this arrangement and requested that the repairman return immediately to resolve the problems. He refused and angrily raised his voice to my wife. I contacted the business owner who stated that he would not deal with my dissatisfied wife and therefore we only got one repair visit, whether or not the repair was successful or satisfactory to me and to my wife, the customers. Now, the situation is worse than it was before the "repair" and North Dallas Appliance Repair refuses to even try to make it right. I have filed a complaint with the Better Business Bureau about this. The owner responded to this review. However, his review unfortunately reveals that he did not listen to me when I called him and he did not read my review above. Our oven door FELL OFF ten minutes after the repairman left, is still broken, and North Dallas Appliance Service refused to come back and resolve the problem. The response is accurate that my wife was/is very justifiably upset about this. She did raise her voice but she never "cussed" at his employee. Our expectation from a responsible repair service is that the job be done right and that indeed our oven would be made to "work perfectly" or the repair person should come back and work on it until it DOES work perfectly. (By the way, our oven is nowhere near 50 years old.) This experience was certainly frustrating, we are very disappointed, and we do NOT recommend this business to anyone else.

Sue Brewer

Called and was able to get service the next day. Was informed of timing when the repairman was on his way well within the 2 hour scheduled time. Dryer was making a sound like a jackhammer😟 My units are stacked on top of each other and not that easy to maneuver. As I was apologising for the difficulty, he was already diagnosing the problem. From arrival to departure (including showing me the stretched and unraveled sock that had messed up the *works*) Was just a little over an hour! Very pleased with North Dallas Appliance Repair and both the Scheduling person, the Repair person also the Price!

Gerald LaFlamme

We had an issue with our Fridge, and a person came to evaluate. They claimed that we needed a new compressor. They looked at our Washer and Dryer, and the recommendation was get new ones. The owner called me and said they could not install the compressor due to someone being out. So we paid $120 visit for inaccurate assessment of our appliances. The fridge was fixed by another company for $250 as it was the converter to the compressor which is an electronic component. Fridge is working 100% fine without replacing a compressor for over $800-$1000. Washer and Dryer, fixed for $50 and no issues any longer. I felt for the $120 fee we had to pay was unfair, especially since the diagnosis of our appliance issues were 100% inaccurate. We will not be using this company in the future for any services. The owner is not being fair nor providing an accurate assessment of our situation. I spoke to Scott 4 times the same day and the next day and he said we needed a new compressor but his install guy could not install it. He did say it would cost $800-$1000 to fix it. He said he sent a certified person to look at the fridge but in his response says he did not. The person we Paid said he was certified to assess our fridge. Why would Scott send a fridge person and charge me $120 for a person he claims “was not my fridge guy”. This is not a company I would recommend to anyone and will send a BBB review as well. This cannot be how companies do business. I would like a return on my money if you sent a non fridge guy to assess our fridge. That is what would be fair. Scott is 100% inaccurate in his response and mislead us through this entire process. Again and again you see Scott having to defend his actions with multipole customers. I think that in itself is explains everything a consumer needs to know.

Nick Simmer

Adam was great! We thought our refrigerators and microwave were going to have to be replaced. He was able to quickly diagnose the problem and had us fixed up in no time. I strongly recommend calling this company for all of your appliance repairs. Nick