Vanguard Kia of Arlington

Kyla

I used to love this KIA location (formerly know as Patterson KIA). I purchased my first car here about 7 years ago and was always treated like family. I've upkept my car here over the years and felt more than satisfied with the prices and services. I was so happy with KIA, after my family grew I purchased a Sedona as well. After the past several experiences I've had here, I am so dissatisfied with the way I've been treated at this location I'm not sure I will return to this location again. I've spent over $1000 in the past year here and each time there has been some sort of issue. The staff here fails to communicate and is not on the same page when it comes to policies for appointments, coupons, state inspections etc. For example, I called ahead to inquire about an oil change and was told that I could come that afternoon as long as I got there before 4:00. I arrived at 3:30 and was told sorry appointments only. When I told them what I was told over the phone they went inside came back and told me the woman at front said she never spoke to anyone that day. My husband had gotten off early so that he could pick my kids (age 2 and 4) and I up so we wouldn't be stuck waiting. I asked if I could speak to a manager, then an associate said go ahead and take the car back. They then called us 15 min after we left and said sorry that there was no one there to work on our car and that we could come in Monday. At that point we obviously made and appointment. It took them around 6 hours to perform the oil change on Monday along with a warranty repair. I sat in the lobby with my 2 year old for about 30 minutes before being told it would take that long. My most recent experience was such a huge runaround it's not even worth explaining each point. Long story short I spent about $350 when I really only intended to get an oil change, and state inspection to find out after about a week of phone calls,(inquiring why on the tx website my inspection wasn't populating so that I could pay my registration) and empty promises (3 different people said they would email me the inspection, and talk to "Jared" about my ticket) that they never even performed my state inspection. They told me I could send me a check in the mail or I could come in. I don't typically write negative reviews but I hope someone reads this so they have the opportunity to take corrective action and make things right for future customers.

stacia yellowwings

Will picked me up from my house and I had a great experience overall.

Bryant Howington

Shouldn't have to call to get msrp of the cars the website should show it.

Dr. Leslie Verghese

Very happy with their service. Prompt, neat, appropriate to the need