Illinois Department of Human Services

Category: Social services organization

Address: 2701 W Lake St, Melrose Park, IL 60160, USA

Phone: +17083387600

Opening hours

Sunday: Closed

Monday: 8:30AM–5PM

Tuesday: 8:30AM–5PM

Wednesday: 8:30AM–5PM

Thursday: 8:30AM–5PM

Friday: 8:30AM–5PM

Saturday: Closed

Reviews

Myrna Montalvo

Sep 27, 2022

In this place I will live the Dollar Tree there is everything

Carlos Ramirez

Sep 24, 2022

I got very good attention

Juju G

Aug 30, 2022

Very fast service, was a little packed.

Kathy Murdock

Aug 26, 2022

Hi, there where only 5 people including me in the office and it took 40 to 45 minutes to get a replacement link card. Unacceptable! Why is it that we are so miss treated?

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Questions & Answers

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Anonymous | Oct 5, 2022
Anonymous | Oct 5, 2022

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I've been calling this aide office for over a year no one answers then when they answer they switch me to someone who instantly hangsup on me and i have to do it all over again then no one answer this is ridiculous.

Mashell Gamill | Oct 6, 2018
pamela Harris | Oct 6, 2018

You have to go up there because they will never answer & they are very rude !

This people are the worst human on the planet the discriminate people even we supervisor get involved sad we paying them to help this people in need and all they do is talk to them like they less then human

Monty montanez | Oct 6, 2019
David Farr | Oct 6, 2019

They hurd you around like cattle and make sure that you have to bring them back some more info to complete your case

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They never answer the phn nor do they return call back and if they do it weeks later it pathetic

Thaisha Logan | Oct 6, 2019
Dinesh Vyas | Oct 6, 2019

Pl go in office in person

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Happy New Year! This midpoint letter, why is that I get it so late to the point I end up with two letters on the same day with different dates? And it happens all the time. Are they trying to cut me off? The system is messed up.

Kassy Merey | Oct 6, 2019
David Farr | Oct 6, 2019

They have done the same thing with me and I had to go back down there and drop the papers off and stand in line for a couple hours before they said anything about putting it in the box That used to be able to do it in the past Who is running that place Piles of files are stacked up on the chair of the office and all over the desk They need more help and they need to stop having private conversations with friends on the phone This is not going to happen much longer after someone else reports that to the superiors

They never answer

Christopher Hawkins | Oct 6, 2018
Karem Leyva | Oct 6, 2018

What are those #s?

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If my link card its lost can I get a replacement in the office ?

Lidia Cruz | Oct 6, 2018
Natalli King | Oct 6, 2019

You should be able to.

Do they help people with the medicaid applications?

Wendy Martinez | Oct 6, 2018
MaidenSweetRae | Oct 6, 2018

If Spanish speaking, yes. Otherwise no. You may luck up with a very nice caseworker snd they msy help. But in general, no they do not.

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My name is Rebecca Owens. I have Medicare and Medicaid. How do I find out how to receive the give Back benefits of the money deducted from my social security check ?

Rebecca Owens | Oct 5, 2021
Seniorita Loca | Oct 5, 2021

I don't know if the state of IL has money to fund this anymore.

does anyone know if the office is closed by the covid- 19 ?

A.O brothers | Oct 5, 2020
Jason Schauer | Oct 5, 2020

Yes

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what do i have to do or see to get in formation about snap benifits they were cut to less than half of what i was getting nothing has changed monthly income or living arangments

antonio garcia | Oct 6, 2019
Clyde Schramm | Oct 6, 2019

Im there as well. Im on ssa n on low income. Sobi have to figure it out with my budget n do some changes. It will take some time n effeort. Im sure it will wirk. Dobur budget. Snap is to help but cant depend on it

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My question regarding notification of medical coverage is very important. If I met my spend down for November, will I get a medicaid card valid only from 11/1 through 11/31/2018. how does this work? I have the pamphlet, but this is not explained.

Vanessa Weems SS | Oct 6, 2019
foughali abdennour | Oct 6, 2019

Me too I received Medicaid for pregnant women only for one month

Are they open today

Deriye Carroll | Mar 9, 2022
Ramon Ortiz | Mar 9, 2022

All illinois Department of Human Services Offices are open today.

Will djs in Melrose park be open Friday new years eve

Ricardo Santiago | Jan 8, 2022
apurva shah | Jan 8, 2022

I. Believe no

Are they open to public cause they won't answer the phone

Shawnna Sheets | Jan 8, 2022
Edna Elizondo | Jan 8, 2022

Yes they are open from 8:30 till 5.

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Can you pick a card up from the office?

bryanna wade | Dec 9, 2021
Melissa Coughlin | Dec 9, 2021

Yes. Was there on 11/9/21 and received a new card. Waited 45 min but did get it. I would advise going after 12pm.

Does anyone know if this offiece gives links the same day?

Alicia Rodriguez | Nov 9, 2021
Reggie Payton | Dec 9, 2021

It usually does but covid is slowing it down

Do they give out link cards the same day?

Alicia Rodriguez | Nov 9, 2021
Bill LaVeau | Nov 9, 2021

I'm not certain. It may be best to call your local office for further details.

my sons snap determination form was late because of COVID -19 . when we were put bark on they gave my son less money. That id all the income he gets because disability is playing him ryan smith 3-27-88

Mary Anna Bzdon | Oct 5, 2021
Chris Payne | Oct 5, 2021

I would reach out to the office, but I would take your son's personal information off this question.

Is this location open during the covid 19

Galinato73 | Oct 5, 2021
Sadie Garcia | Oct 5, 2021

Yes. Face mask required and they don't see you personally you wait and fill out paperwork in your car

is really open because i went the other dah and it was close

Catalina Barraza | Oct 5, 2021
Aaron Jeffries | Oct 5, 2021

Yes it's open,yesterday was a holiday so they wasn't open...

Does anyone know if the public aid office on Melrose park is open to the public now as of July 2020 ?

Stephanie Ortiz | Oct 5, 2020
Brenda Bogarin | Oct 5, 2020

Its closed

Are they open for MLK?

Jose Hernandez | Oct 5, 2020
Andrea Shiflett | Oct 5, 2020

No. MLK is a federal holiday

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How do you look about housing, because everything is a round and round

n williams | Oct 5, 2020
Ruben Vargas | Oct 5, 2020

I haven't had any luck with that question myself. Sorry I couldn't help this time.

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Will they help you get a homeless verification letter?

Theresa R | Oct 6, 2019
Joseph Johnson | Oct 6, 2019

To my knowledge no I was able to get it by contacting the Pope Francis center on diversey just east of Pulaski Google the phone number and make an appointment they can help you and get it for you for free

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What days and what times are the caseworkers available to speak to recipients regarding Link food stamps?

Sylmurillo82 Murillo | Oct 6, 2019
Noe Delgadillo | Oct 6, 2019

Every business day

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What time does the Melrose Park DHS open in the morning?

Sylmurillo82 Murillo | Oct 6, 2019
Ruben Vargas | Oct 6, 2019

8 am

My mom is on snap and she is trying to tell me her new month begins on the 8th.. I thought it was always the first

Lisa Taube | Oct 6, 2019
Ruben Vargas | Oct 6, 2019

No it's not on the first snap and disability is different. You probably was thinking about disability and that you do get on the 1st of every month. But snap, everybody does have different days depending on the day you applied and when you get approved. They would tell you this in the office when you apply for the snap benefits. I hoped that helped you.

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Hi I did application for Medicaid I am pregnant so they send me a medical card only for one month and it does cover ultrasound so for pregnant women only for one month !!!!!!????

foughali abdennour | Oct 6, 2019
Davis Luxuary | Oct 6, 2019

I dont think thats accurate. You need to call and talk to your caseworker and let them know the situation and go from there...or you can plan a day to go up there and do the same thing

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Are they open today?

Mariela Garcia | Oct 6, 2019
Betsi Bellavia | Oct 6, 2019

Who knows, try checking by phone

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Do they help with applying for Link? Also do they help people on disability?

Vi Co | Oct 6, 2018
Adam Bednara | Oct 6, 2018

Yes

I'm waiting for a phone interview concerning my snap case today between 3-5 nobody has called me what going on?

Babygirl Jacobs | Oct 6, 2018
Vince Bella | Oct 6, 2018

Well why don't you just call them, or better yet why don't you just go there and stand in line and wait till they call your name.

What do I have to do when my medical insurance isn't being paid for by idpa it was told to me by my worker that it would be but hasn't been?

Detra Givens | Oct 6, 2018
Vince Bella | Oct 6, 2018

Did you call them, call county care and tell them what's going on with your insurance.

The old office was absolutely awful. I'm literally scared to go reapply at this office. Is it as bad?

Angie Faber | Oct 6, 2018
Vince Bella | Oct 6, 2018

Angie go to the office at 2701 w. Lake st, Melrose, park, il. I've never had a problem of any kind here.

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How do I cancel medicaid coverage?

Norma Westbrook | Oct 6, 2018
Adam Bednara | Oct 6, 2018

Visit your local Social Security office

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How can I get re-certify I’ve been calling they are not answering the phone

Teresa Welch | Oct 6, 2018
Thaddeus Marinelli | Oct 6, 2018

You have to keep calling until they answer or go there in person

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Are they open today

Lachristal Harris | Oct 6, 2018
Robert Stanczyk | Oct 6, 2018

Lotta snow out be careful

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Are they open on the 1st

Deanna Feldt | Oct 6, 2018
Mariana Rodriguez | Oct 6, 2018

Its closed on new years day. Try Wednesday

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My mom needs a wheelchair. Can they help me in getting her one?

Aziza Dawson | Oct 6, 2018
MaidenSweetRae | Oct 6, 2018

Yes, your case worker and according to your insurance can guide you to the company you need to link with.

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How to apply for emergency stamps

Kelly Pruitt | Oct 6, 2017
Natalli King | Oct 6, 2019

Good luck. I am homeless and they told me to come back later. It doesnt look like they do emergency stamps anymore. And I came super early too.

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