U-Haul Moving & Storage of Downtown Cincinnati

Zach Bellman

Reservation system has same day appointments for a hitch install, with confirmation of available parts. I dropped off my car at the agreed time, and received a call 2 hours later that the part wasn't available. was told it would be 4-6 weeks to make an appointment (even though I could have made an appointment online that same day). When I arrived to retrieve my car, it was in their garage, garage door wide open, my car doors open, and the keys in the car, unattended. Front desk person had no idea what was going on. No paperwork provided for dropping off or picking up car.

Sparsh Priyadarshi

Slow service. Reservations don't mean anything. Vehicle was not available on appointment.

Alex Martinez

Lou, Heidi and Rick are absolutely AMAZING and so sweet! Great customer service! I had so many questions and they took their time answering every single one. Definitely recommend!

Bhishma Desai

By far one of the worst experiences I've had at a Uhaul. I waited 20 mins when there was no one here while the attendants did their own thing. Won't come back at all