Republic Services

Plucky Purcell

This isn't the first time they've screwed the pooch with us but it is the last. We haven't had our recycling picked up in almost a month, even though we've put it out by the road according to their schedule, then started putting it out every week, regardless of what their schedule says. Yesterday morning we received a text saying our garbage and recycling would be delayed by a day, thinking "stuff happens, it's understandable." Then yesterday evening we received an automated message saying our garbage, which is now full of food garbage and overflow recyclable materials won't be picked up until NEXT Thursday yet, *supposedly,* our recycling will be picked up today. Which, as of 3:50 pm, still has not been picked up.

Staci Redman

I've been calling now every week to get my trash can problem taken care of and it's still not resolved. This is crazy. Every time I call I'm waiting two hours for someone to respond to my call no matter when I call I've called the minute you all opened and in the afternoon I have even waited until all most closing time it's all the same I no I'm not on there with a rep. for two hours maybe 5 -10 minutes they rush you off the phone but make you wait for ever to answer. . I think when we have a town meeting I'm going to bring up looking for a new trash company. I've called around to other trash companies just like I do this one I maybe on hold for 10-15 top's something isn't right.

Liesel Buschelman

We notified in June we were moving out. My next invoice indicated a $60 credit: Great! In August, I received a bill for $182 due to a non-pick up of the broken bins that had been on the property since before we moved in in 2018. The $182 was after our $60 credit was applied to the bill. It was $240 for the bins and fees and random other charges. I called and explained we no longer lived there, but worked out a pick up with the landlord. This occurred and was confirmed by the landlord on the date scheduled. When I called Republic to confirm, they said they would check and I should call back…so I can wait on hold again. No thanks. Last night, three weeks later, I get a recorded message saying I have an overdue bill. I call today, again, no indication on the account (that was supposed to have been checked three weeks ago) that the bins were picked up or not. I can call back in three days to see if it has been updated. I ask to speak to a supervisor. He doesn’t appreciate my exasperation with this time waste. But, he graciously offers to credit my account $182. He ignores me when I ask about the $60 they actually owe me. He is helping me out after all… Thanks, Republic. I told him he would not need to worry about me thinking I could get another credit again. We will go with another service if we ever move back to the area. Keep the $60. Unfortunately, I really don’t expect better service anywhere else. It is just the way it is.

Gigi Jhair

Just got rid of rumpkey...for not picking up went to republic called weds said a day behind picked up recyclable.. called yesterday lady said u r trash will be picked up by 6 ...we r a business no trash pick up .so I called they said I don't know why they told u that it's on Fridays pickup uhhhh I pulled up to carry in 100 pds of potatoes right by trash can sitting it by door I waved iamoving car he drove off still no trash pick up sick of people...... but guess what the bills r always on te