UPS Customer Center

Jeanelle Cornett

Lived the help great people

Christy Case

My transaction was very seamless! Rebecca was extremely kind and helpful!

Dennis Jones

2/3/22 tracking said package at Logan st 3:35am. 45 minutes getting to a person at customer service. That person said I couldn't pick my package up because it was actually on the road. Suddenly my package is on a truck at 5:30am for a 11:45 am to 2:45pm delivery. At 3:50 pm I watch the truck drive right past house. Now delivery by 7pm is listed. I have not been able to talk to a live person with customer service. I have been put on hold twice to be hung up on. I want to know if I am really going to get it today, or can I pick it up. Delivery says by 7 pm now, logan st closes at 6 pm. This package is 1500 dollars of furniture parts. I have already lost one customer now. My whole contract is in jeopardy if I don't complete my repairs today. I will never use ups ever again. I could have picked up my package on the 3rd if someone would work with me. I live 2.7 miles from Logan St. I know I will get the canned msg. Sorry for not living up to your expectations .I get it; no one really cares about customer service anymore. Hopefully, someone will read these reviews and choose another carrier to avoid the losses I am suffering. If I don't get the package today, I will lose my contract and get stuck with 1500 dollars of parts. What would be wrong with providing a local phone number to Logan Street so I could arrange a pick-up I have customers without heat since 2/02/22

Jeremy R

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