Bad service period! They told me it would take 2.5 weeks just to get a tech out when my internet was down. I ended up switching to comcast and called astound to cancel service. Ironically Astound sent a tech the next day to disconnect my cable.
Diana J
Oct 4, 2022
They lured me into sign a contract with them advertising a prepaid card which would take THREE months to receive. I had waited and waited for an email now going on 4 months and they not only hang up on me twice but they refuse to provide me with their own promotion. They told me over the phone that the promotion expired which OBVIOUSLY it was prior and now no one has been able to provide me with any help. I will be forwarding all my information to the BBB to file a complaint on deceitful practices on luring their customers.
Suresh Kumar
Oct 2, 2022
Internet is down and was just told by CS that nothing can be done until Monday morning 8am……
Mina Osmanovic
Oct 1, 2022
For the past 2 weeks, my internet has been going in and out completely off the radar for 10-15 minutes every 30 minutes. Called to upgrade my service and same thing is happening. I’ve been with RCN for 5 years and never had problems until now. Seeing the rest of the recent reviews, I can see I’m not the only one.
Thanks! Your review is awaiting moderation.
Questions & Answers
does rcn cover south shore area!?
Will Smith | Oct 5, 2018
Kristelle T | Oct 5, 2019
no it doesnt
Does rcn cover the north west side of Chicago
Terrence Hunter | Oct 5, 2019
Timothy Mladic | Jun 6, 2022
I am pretty sure they don’t cover anyone, anywhere, because of the constant outages.
does rcn cover the avalon park area
Tara McGee Perry | Oct 5, 2018
M P | Oct 5, 2018
Sorry, you should call that one in.
How many times can I be disconnected after sitting on hold for 30 minutes, working with your representative, explain issue, give them context on the last RCN call, find a solution to then be disconnected again.... 6. The answer is 6.
Matt Williams | Oct 4, 2021
Johnella Gibbs | Oct 4, 2021
For a disconnect call maybe the person should of call you back
Does RCN have cable in harvey Illinois in the 60426 area
Vernice Evans | Oct 5, 2019
John Lee Bingham | Oct 5, 2019
No, Illinois we are in Evanston, Skokie, Lincolnwood, and Chicago East of the Chicago River. Also soon the near West side, Fiber internet only. Sorry...
For the past couple of days, I have had major problems with my Digital Cable TV with RCN and I have phoned for technical help each time. No matter what time of day or night, no one ever answers! Is RCN presently going out of business?????
Since yesterday the WiFi is off in our apartment and I am calling and calling and stay hours on the phone but unfortunately no one pick the phone or talk. Just keep my with answer machine . My kids without school because of WiFi problem from RCN
thebigfamilyabc gaming | Oct 4, 2021
alex medina | Oct 4, 2021
We found out that they're hit and miss, we had to go in person to resolve some issues... they're a couple of blocks off Addison Ave by Lane tech and WGN complex
We don't, we go as far as 47th street near Lake shore drive
I have interntet with Comcast , does RCN use the same cable
Patricia Rywak | Oct 4, 2020
Rob S | Oct 4, 2020
No they don't
Is fiber optic internet available in Chicago?
Astound Broadband Powered by RCN | Oct 4, 2020
Astound Broadband Powered by RCN | Oct 4, 2020
Yes! Fiber internet is available in Chicago with speeds up to 940* Mbps. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth.
Do I need a contract to get internet services?
Astound Broadband Powered by RCN | Oct 4, 2020
Astound Broadband Powered by RCN | Oct 4, 2020
No contract is required for internet services with RCN.
What areas does RCN service internet to in Chicago?
Astound Broadband Powered by RCN | Oct 4, 2020
Astound Broadband Powered by RCN | Oct 4, 2020
RCN provides internet services in Lincolnwood, Skokie, West Town, Loop and many other neighborhoods in Chicago. View the full list of RCN’s serviceable areas in Chicago: https://www.rcn.com/hub/about-rcn/where-we-service/chicago-service-areas/
Depends on the router you have. You can do a hard reset where you have to hold the reset button for about 30 to 45 seconds
how do I get rid of closed captions
Barbara Kirchner | Oct 5, 2019
laura kazlauskaite | Oct 5, 2019
That depends on the device that you have. It usually is under SETTINGS. If this is a TV you're talking about it depends on brand and model. On my TV I can turn off the closed captions by going into SETTINGS, GENERAL, ACCESSIBILITY, CAPTION SETTINGS - that's where I can turn it on or off, but again, access to that may be different with each model and brand of TV.
My tv is not transmitting any channels. The set goes on, as does the cable box. But since 5:00 am Tuesday, I cannot get one channel. Only the number appears as I change channels. Any suggestions? Is the cable box dead or what?
Robert Hutmacher | Oct 5, 2019
ANTHONY MOORE | Oct 5, 2019
What kind of box?
Does RCN cover Naperville?
kimberly morton | Oct 5, 2019
Christopher Trudeau | Oct 5, 2019
No
Everyone is asking what location do your services covers???
Monica Starling | Oct 5, 2019
Dan Lauer | Oct 5, 2019
There's a coverage map on line. It's mainly closer to the Lake, from the north to sour
Can you get their internet in Merrillville indiana?
Ricardo Gonzalez | Oct 5, 2019
John Woodruff | Oct 5, 2019
We are not yet availabe in Indiana. Thank you for asking.
Is anyone actually WORKING at RCN? The television transmission isn't working, nor are the RCN technicians, apparently. I cannot get a live response to any of my calls these past few days! Is there a management problem at RCN/ still in business?
Jeanene Ryan | Oct 5, 2019
Andres Jimenez | Oct 5, 2019
Because of the dangerous weather conditions today RCN was force to close for the day assuring the safety of our technicians.
RCN has markets in New York, Pennsylvania, Boston, Texas, Washington and Chicago, "I think I might of missed a market" The movie with Tom Hanks and Meg Ryan "You Got Mail" in one of the scene you can see an RCN truck parked, this was filmed in New York.
Unfortunately RCN does not go that far west, they're mainly near the lake front area, as far south as 47th street, Skokie, Lincoln wood & Evanston. RCN is going to be targeting area 2 moving west but not quite that far south west yet.
What about the Russian malware?
Howard Romney | Oct 5, 2018
jaime hernandez | Oct 5, 2018
Call them at 1 800 ring RCN
Is something wrong with run because my cable not on
Jr Anderson | Oct 5, 2018
jaime hernandez | Oct 5, 2018
Call 1800 ring RCN
Do you cover Humboldt park area
Stephen Ramirez | Oct 5, 2018
jaime hernandez | Oct 5, 2018
Call 1 800 ring RCN
Do it cover Southside of Chicago area
Keanna Harris | Oct 5, 2018
jaime hernandez | Oct 5, 2018
Not sure, call 1 800 ring RCN
Do you guys sever westside area
Pamela McDavid | Oct 5, 2018
jaime hernandez | Oct 5, 2018
Call 1 800 call RCN
where is your coverage, specifically Please. Are you expanding to greater Chicagoland?
Do you desire to be a competitor to Comcast, or are you a niche?
I'd be very interested in your plan
Barbara Concialdi | Oct 5, 2018
jaime hernandez | Oct 5, 2018
Call 1 800 ring rcn
when would our area will be able to get services 60419
marquetter speed | Oct 5, 2018
tafeeluddin ahmed | Oct 5, 2018
It's better u call them.they might do it. Rcn no 1800 ring rcn
Does RCN cover the west side?
John Henley | Oct 5, 2018
Jacki G | Oct 5, 2018
Or try calling RCN directly. Sometimes it depends on which building you are talking about. It may be available in one building but not available in the building next door.
Check with your building manager/management, if they say they have RCN available in the building, go for it. RCN provides uninterrupted service and faster speeds!