Xfinity Store by Comcast

Category: Internet service provider in Chicago, Illinois

Address: 3128 N Ashland Ave, Chicago, IL 60657, USA

Phone: +18002662278

Opening hours

Sunday: 11AM–5PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–7PM

Saturday: 10AM–7PM

Reviews

Bonnie Louise

Oct 22, 2022

Went there to get a new remote for my TV. Transaction took less than 5 minutes.

Rocio

Oct 22, 2022

This location was very helpful. We've been dealing with ongoing issues with comcast since May and the manager, Shallondra, helped put some things into perspective. Comcast as a whole would get negative stars but this specific location was a relief.

Jill Perez

Oct 18, 2022

Thanks to Armando (AJ) for his help. Made it a great and easy experience. Loved it. Check these guys out, it's worth the trip 👍🏼😁

Aaron Reed

Oct 9, 2022

Corporate store... about the only ones that can help you.

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Questions & Answers

Does anyone have a phone # for this retail store? The phone # Comcast provides is to a general customer service help line, and not the store itself.

Matt Chiera | Oct 27, 2018
Rachel E | Oct 27, 2018

If only. I just spent a half hour trying to get that number. I tried every which way of phrasing the question and was clear that the store legally has to have some sort of phone number that can be reached by the city/state in which it's registered. To no avail. So frustrating. I've been defending Comcast recently, but I may have to change my stance.

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Can you drop off equipment at this site?

Stephen Fuller | Oct 27, 2017
kwanza ragster | Oct 27, 2017

yes

Can u pay your bill here

Mechelle Yarbrough | Oct 27, 2018
Erick Gonzalez | Oct 27, 2019

Yes you can

Can I drop off old box and get upgraded box?

Irene Steciw | Oct 27, 2018
Dean | Oct 27, 2018

Yes

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is this location open? it always looks closed.

Kathleen Fatica | Oct 26, 2021
Ileana G.R.H | Oct 26, 2021

Yes it is. Was just there today.

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Can i get a great deal at comcast

Victor Fields | Oct 26, 2021
Jesse C | Oct 26, 2021

Probably not, sadly, but I believe deals/ promos are specific to your service area. Also, if you call customer service it's almost impossible to talk to a real person over the phone. You're better off going in to the store to get anything accomplished. But, every time I've gone in to the store I've been satisfied with the employees customer service there.

Do I need to make reservation

Kim F | Oct 26, 2021
Dave Koob | Oct 26, 2021

It's not required, but making a reservation will help you avoid potentially long lines and wait times.

Does anyome have the direct phome number?

Ricardo Ibanez | Oct 26, 2021
Dave Koob | Oct 26, 2021

They don't have a direct number for the store. The best bet is to go in and talk to an agent. One gave me his card and I've emailed/texted him directly if I've had an issue.

Someone Please Help. I remember my internet XFinity ID, but evidently forgot my password. I haven't been able to get Anyone to help. When some finally answers they say they can't help, they are for buin

Freda Terry | Oct 26, 2020
Jennifer Rivera | Oct 26, 2020

Just reset your password.

I have called the Comcast number and left a call back but after almost two hours I am still waiting. How long does it take you to call me back. The message said between 55 minutes and 1:15 and it’s going on two hours. My modem was supposed to be M

Anica Kulacic | Oct 26, 2020
Jennifer Rivera | Oct 26, 2020

This location is not open. Call the general xfinity customer service for locations ( like Evanston or Skokie) that are open, or for assistance.

I'm trying to get ahold of Comcast in Chicago because I have a hard inquiry on my credit report but have never been or lived in Chicago but can't get ahold of them and I live in Salt Lake

Ralph Hickmon | Oct 27, 2019
sivaganesh K | Oct 27, 2019

Looks like identity theft. Firstly freeze your accounts at TransUnion, Experian, Equifax. Speak to Comcast customer care and have them connect you to the store in a conference call.

I live in zip code 60641 but there's no X-fin / Comcast location anywhere close. Golf Mill area to the west, 5 nasty urban miles east. I need to exchange failed equipment and don't drive. What am I to do?

David Armstrong | Oct 27, 2019
Freda Terry | Oct 26, 2020

Google XFinity. There's one On Ashland, North Ave and in Evanston. There's no number where you can get a Live person. So I'm going to one of the locations Monday.

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Can i have internet for tv

Family challenge | Oct 27, 2019
SHELBY FISHER | Oct 27, 2019

Yes you can have internet for TV if your TV has a ethernet connection. They are advertising a $20 plan with a one-year contract. If you're having financial problems you can get a $10 plan if you are receiving any kind of government assistance. It's not the fastest speed but it gets the job done and if you get a $10 Netflix plan you're good to go. now you have internet for your phone or laptop and for your television also. By the way if you are approved for the low income plan installation and the router box are free.

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Is this store open on Veterns Day

tammy gromm | Oct 27, 2019
Melinda Weatherspoon | Oct 27, 2019

Yes

Do you have galaxy note 9 in stock already? I have been visiting this store for the past 4 weeks and in each visit this location never have it in stock.

Diego Dominguez | Oct 27, 2018
Ron J | Oct 27, 2018

Call them during business hours. This not the right forum

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Can I buy a phone at the store

Anita Duesenberg | Oct 27, 2018
Kaiden Osuna | Oct 27, 2018

Yes , you can do that there.

Can I return my cable box @ this location?

Sandra West | Oct 27, 2018
Ben Hobbs | Oct 27, 2018

Yes

Is there parking here?

Nate Vanek | Oct 27, 2018
9DCORTES | Oct 26, 2020

Be aware theres parking lot thats not part of comcast and you will get boot right away will have to pay $170 to get it removed

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I want to exchange remote control xninity.

Yukiko Schrock | Oct 27, 2018
Paul J Przepiorka | Oct 27, 2018

Call them and ask before you go. They might send you a new one. What happened?

Do you have parking?

Patricia Martino | Oct 27, 2018
moreryba | Oct 27, 2018

No parking.

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Can I get a new remote control at the store on Ashland Ave.

Cecile Margulies | Oct 27, 2018
Sergei Shevariov | Oct 27, 2018

Attitude is the Only thing you can get there

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Can you sign up for xfinity mobile here?

Nikki Flores | Oct 27, 2018
Paul J Przepiorka | Oct 27, 2018

Not sure, call them up directly.

Can I go there to talk about my payments because I have many mistakes with those

Jaime Avila | Oct 27, 2017
kwanza ragster | Oct 27, 2017

yes

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