Empire Visionworks

Category: Optometrist

Address: 809 Canandaigua Rd, Geneva, NY 14456, USA

Phone: +13157811162

Opening hours

Sunday: Closed

Monday: 9AM–7PM

Tuesday: 9AM–7PM

Wednesday: 9AM–7PM

Thursday: 9AM–7PM

Friday: 9AM–7PM

Saturday: 9AM–6PM

Reviews

Gracie Jones

Sep 17, 2022

Have waited a month for my glasses! They lost them!!!!! Unwilling to do anything to make up for it! Absolutely horrible! They never answer phones! Will be taking my family of 10 elsewhere!

Cayuga Lake Cabins Santos

Sep 14, 2022

have been on hold on the line for 40 minutes NO ONE answers their phone. Online chat no help with my question. I understand they may be short staffed but please don't call expecting to speak with someone! Maybe it's better to just show up at their location!

Michele Farrell

Sep 3, 2022

After using Visionworks for over 30 years, and always being treated with respect and friendliness from the staff, I was surprised at the poor reviews. I was unable to get through the telephone lines after being informed by a neighbor he was left on hold several times and finally gave up making an appointment. I just had the same experience trying to make an appointment through a machine. They will never take the place of a person with a brain. I finally gave up after the machine couldn't answer a simple question. Will not waste my time anymore.

Jay Lyndon Hoover

Sep 2, 2022

Expensive- high prices, snail paced staff. Takes some patience to do anything 😌

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Questions & Answers

I just need to pick up the glasses and contacts I have already paid for. I got the email to make an appointment but it won't go past reason for visit. How can I contact the store in Geneva?

Cheri Roloson | Oct 4, 2021
Philo Krnotch | Oct 4, 2021

I called them directly. Don't know the number by memory but I had the same problem with setting up the appt so I walked in and asked. But you might want to call them. Hope this helps

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I've been trying to call for weeks and nothing! Even emailed and was told someone would call me but that never happened.

Sierra | Oct 4, 2020
Elizabeth Bryant | Oct 4, 2020

They just recently reopened. You can make an appointment online.....not sure if that helps

why doesn't anyone answer the phone ? I've tried twice now to book an appointment and remained on the phone for over an hour each time and never did get through. Maybe I should just go to Auburn where I might get better service !!

Susan Bleier | Oct 4, 2020
Peggy Pellicano | Oct 4, 2020

I have been trying to make an appointment for 3 weeks now. It's very aggravating to say the least.

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can I get same day repair of my glasses?

Barbara Triplett | Oct 5, 2018
Jodie Kashella | Oct 5, 2019

Can I get frame

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Do you except guardian Davis vision insurance

Sandra King | Oct 5, 2018
Lori Ethridge | Oct 5, 2018

Sandra yes we do except Davis vision!!

what if you have an eye emergency

debbie thoms | Sep 4, 2022
Empire Visionworks | Sep 4, 2022

Hello Debbie! Our stores are accepting walkins.

do I need an apt to get new frames or can I walk i n

A Google User | Apr 7, 2022
Empire Visionworks | Apr 7, 2022

Hello, You do not need an appointment to get new frames, you are welcome to stop by the store during business hours.

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Who is the eye doctor I had in August?

michelle wickum | Oct 4, 2021
Emil Aliev | Oct 4, 2021

Idk some young looking guy was my doctor

I have United Health insurance. Does anyone know if they accept it for eyewear here? Jim

Jim Gregoire | Oct 4, 2021
Delena Washburn | Oct 4, 2021

Not sure. Sorry I could not help. My union pays for my eyewear and dental

How do I cancel my appointment

Paula Hulbert | Oct 4, 2020
Joyce Brady | Oct 4, 2020

Go to the door and tell them. Phone calls go to Texas. Very difficult times.

How do you speak to anyone in the store? Several calls, and on hold for 30+ minutes each time, speaking to no one, it's irritating!!

Karen Purnell | Oct 4, 2020
Debbi Crowe | Oct 4, 2021

Same problem here! Called 6 different#s that I got off internet and got to speak w not one human being! Pretty sad if you ask me.

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Can we walk in and get help

Linda carrubbahambleton | Oct 4, 2020
Sheryl Powell | Oct 4, 2020

It took me a while to get an appointment. I had to email the "top" place to get somewhere. I finally got a call from the Geneva office to set an appointment for 1 month out. I told them that the phones rang but no answer after lots of rings. I was seen, but there was a little confusion with my appointment.. While there the phone rang and was answered and appointments were made. It took a while, but I just hope that what was ordered doesn't take as long as it was to get the appointment. Staff were busy but very nice considering what's going on. They followed every precaution for cleaning any area the patients used.

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Can I get eye exam to take with me?

Barbara Wilson | Oct 4, 2020
Caitlin Hayward | Oct 4, 2020

Yes. You're not obligated to purchase lenses or frames from them.

how long does it take to get your glasses?

Betty Green | Oct 5, 2019
Kyle Andrews | Oct 5, 2019

The time frame they give you is 7- 10 business days but I've had them come in 2 days later and also had them come in 2 weeks later.

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How much for exam?

Patricia Busby | Oct 5, 2019
Lauren Moran | Oct 5, 2019

I don't know either, I got my exam from another Dr.

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Do you have to have an appointment

Linda Gibbs | Oct 5, 2018
Sherri Hughson | Oct 5, 2018

No but if you do i find it is easier and quicker.

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