Address: 200 Pleasant Grove Rd, Ithaca, NY 14850, USA
Phone: +16072578268
Sunday: Closed
Monday: 9AM–5PM
Tuesday: 9AM–5PM
Wednesday: 9AM–5PM
Thursday: 9AM–5PM
Friday: 9AM–5PM
Saturday: Closed
Jillian Parseghian
Not only is their service terrible, they're horribly dishonest. Returned my husband's phone calls many days later, while at the same time denying they ever received any actual messages, so a refund was not possible because we are now one day into the month we paid for.
Jalatlaco
Beyond terrible. I'm being billed as of today (6/22/22) and haven't had service since Nov 2021. No one answers the phone or returns calls. No one responds to emails. No one responds to my review on "Square" stating I shouldn't be getting billed at all-but they are still attempting to charge my card over $300. It's been 7 months of me contacting them and the only contact I've had is them charging my credit card. Otherwise no response. They used to be great-now it's best to avoid them. I have filed a complaint with BBB and will contact FCC. I'm owed money for a few months with no signal. They finally responded to BBB saying I called on June 22 and they issued a refund on June 23. No refund was issued.
David Kirk
Good for years, then service stopped, nobody returned repeated calls or emails, and I've not been able to get a refund for the six months I'd already paid for. I thought perhaps they'd gone out of business but it looks like that's not even an excuse. Terrible. They took my $600 bucks for the year and then disappeared.
Robert Bast
This was a mistake i reviewed the wrong business.
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Hi Fred, There was a general outage last night from around 8 to 9 PM. It should be resolved now, but if you continue to have issues please call us at 607-257-8268.
Depends what package you get I believe, but don't expect good service with any of them. Expect to have frequent outages, slow speed, and expect the company to block your phone number if you call frequently.
"high speed" was introduced to us over summer. Our service slowed down to less than half of what it was previously and it was under a third of what they had promised. To be clear, they insisted we had over 7mbps dl, but our router as well as independent speed tests showed under 1
This service isn't truly available anywhere. If you'd like someone to lie to you and provide you with occasional service then you've picked the right company. If not then go with literally anyone else
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