Charleys Philly Steaks

Steven N

I won't lie, it ain't the best Charlies that I've ever had. But I've never had an issue like a lot of the other reviews have had. While the staff is not what I would call ultra professional, they were not rude to me. Instead, they were more friendly than cold-cut professional. The food has always been fine as well. Although pretty sure they have changed their cheese recently for cheese fries.

SCJ Extra Account

RUDE ASS STAFF! The cashier and cook BOTH had nasty attitudes and didn't help me when I had questions. I asked, "Do you guys have any sauces other than mayo?" The cashier looked at me with a blank look on her face, pointed behind herself and said, "There's the menu. If you don't see it then we ain't got it." I'm sorry but Y'ALL chose to work in fast food, no one forced you. Don't give everyone hell just you're both unhappy with your line of work. Without customers you both wouldn't have hours to work. Work on your customer service skills and learn how to be professional. I scrolled to read other patrons experiences and it's the same across the board - RUDE EMPLOYEES DELIVERING BOTTOM OF THE BARREL CUSTOMER SERVICE. Management clearly sees what we're saying yet they have made no adjustments to the staff to correct this ongoing issue. Why would anyone spend their money here just to be treated like the same garbage working being the counter? No thank you.

William Kilson

Just stopped by for quick bite to eat. The hours on here say they close at 10pm so I thought nothing of it. As I approached the counter the young man with glasses let out a very loud dramatic groan as he looked over at he's co-worker. He then walked over to the grill and started to clean it off. After a moment he finally looked back up at me and very sarcastically said "how can I help you sir?". A little shocked and ticked off i reluctantly proceeded with my order. I looked over and saw a sign then realized they were 20 minutes from closing. Though I understood their frustration I couldn't believe the customer service on a military base none the less was this awful. As the he's coworker was putting the final touches on my sandwich I realize there was no mayo on it and asked if she didn't mind putting some on before he put the meat on it. She stared at him as if she was trying to hold back from saying something to me like I had just ruined her night with my request. I couldn't believe the attitude I was receiving as a paying customer not once did I argue with them or anything. They seemed so comfortable with their behaviors as if they know there won't be any repercussions. I'll take my business elsewhere for now on.

Lynzi Basham

Unprofessional and rude staff. Seems as though they do not take their job seriously and management needs to correct. Food was okay, won't go to this location again while visiting my Soldier at Fort Eustis. Employees, unacceptable behavior reflects not only your company, but the military installation as well.