NorthStar Home

Shale lll

We are a long time customer with this company. Every time there is an issue with our equipment their support and technician are not very helpful. Just recently their on site technician is not very responsive. I will cancel our contract for this company. Beware they are not good company. Their service really sucks.

Marcia Moermond

Me, too - IF I COULD GIVE A ZERO I WOULD. My equipment failed, it took months to get replaced, even though I signed a new contract. Their subcontractor didn't show once and left the other time left a number for me to call with no voicemail setup. I called Northstar multiple times, and after 3 months got equipment. They (2 different people!) PROMISED me a refund for the services I did not receive yet and I'm still waiting for them to sort it our a month later. do yourself a favor and choose another company. I'm stuck with a contract. You may still have time to make another choice!

Kathleen Mallett

I don’t want to give one star but can’t hit submit without giving something. We’ve had service with this HORRIBLE company for over six years. We have had issue after issue with them. Constantly being interrupted with false alarms all hours of the day and night. A couple of months ago after repeated calls to customer service we were told our equipment was outdated and needs upgrading. After repeated inquiries with the representative we were assured that there was no new signing of contract and we could cancel at any time. Fast forward to now because we’re moving and called in to have services stopped. Low and behold more problems. Now we have this new contract that ends in 2027…i know five years…WTF! How’s a charge of over $3000 a real cost for early termination of contract. Of course I asked to have that call tape reviewed and was told their calls are not recorded. I’m going to call the attorney general’s office and whoever else I can to stop this company from continually robbing me. DO NOT UTILIZE THIS COMPANY…they will bend you over without grease literally.

Mayra’s Mundo

They will not cancel your contract! Do not waste your time! This whole company is a scam. You will never get through to someone , and when you do it’s the worst customer service. Extremely rude and unprofessional. This company was the reason to my very first better business bureau complaint! I would not recommend to anyone! Stay away!