Carroll Home Services

Jean Horton

Today Tech 192 - Kamla came to service my furnace because we could not get heat. When he came he turned on the furnace and it worked. But listening to my description of the issue we were having he checked the thermostat to see if it was working and it was but when he changed the temperature on the thermostat the heat did not come on. So he thought we may need a new thermostat. After testing again the furnace did not come on. so he said he had to find the problem and he found that he had to replace the mother board. I am writing to say how grateful I am to him for taking the time (2 1/2 hrs) to investigate and resolve the problem. Others would have said I turned the furnace on and it worked and would have left. He listened to what I was telling him, re-enacted the situation and found there really was a problem with the furnace which saved us from having to buy a new thermostat or having to call for service again for what would have seemed like a ghost of a problem for other service technicians. He was patient, courteous and willing to go the extra mile and solved the problem.

Anthony B Scroggins

I have been with Carroll over 20+ years and I have NEVER been disappointed with their SERVICE or PRODUCT. They are indeed Consumer Friendly....

Dan Manoff

Quality company with a definite customer concentric focus! Vicky is the very best in new services.

GregHD

Ricardo did an excellent job cleaning my oil heat system. He was clean and respectful while onsite and took the time to explain several aspects of what he observed and made a few suggestions to optimize me system and results. Other tech in the past have also done excellent work for me on past appointments.