Henry J. Austin Health Center - Ewing

BRYAN ALPIZAR

Sent me to extract three unnecessary modulars/teeth that was not necessary. So I did not pursue the written transcript. Although I have to go back for necessary teeth cleaning, I’ am now hesitant to take orders from the oral cavity surgeon who works there because of her order. I will finish my routine check-up and call it quits there. Plus, parking is chaotic.

Ulises Corcuera

I was really disappointed they called me and they didn't do it and they didn't even care about him patient if he needed to continue with the service I didn't go so they could give me free service

Emily Green

I never saw my doctor, Rachel B. Evans, while she was my primary. Because of the pandemic, which broke out right after I moved to the area, the office decided not to see any "new patients". I was already a patient of hers through my provider, but since I had not set up an appointment yet I didn't count. I called multiple times because I urgently needed a referral, but was never able to speak with my actual doctor, only a receptionist who hung up on me repeatedly and wouldn't forward any of my messages to her. I had to pay entirely out of pocket to be seen by a dermatologist for a severe skin condition, because it was impossible to get a referral from her even over the phone. I pay for health insurance, but because of Henry. J Austin I couldn't use it here. I can't earnestly review this place because I've never been, but considering it's not without a lack of trying, I can't recommend it to anyone. I'm out a lot of money because of a doctor who doesn't even know who I am or that I was ever her patient. Consider a better business model, thanks.

HUA XUNA

My personal experience with the Call Center is bad. I have to call lots of time, multiple ringing to get a rude lady on the phone that do not listen to my request day to see my Doctor. She make me feel that's it's not my appointment. It's her time, date and appointment. OMG please educate your employees to learn how to listen and answer the phone. Disappointment.