Kinetic by Windstream Retail Store

Category: Telecommunications contractor

Address: 1440 M St, Lincoln, NE 68508, USA

Phone: +14024364500

Opening hours

Sunday: Closed

Monday: 8:30AM–5:30PM

Tuesday: 8:30AM–5:30PM

Wednesday: 8:30AM–5:30PM

Thursday: 8:30AM–5:30PM

Friday: 8:30AM–5:30PM

Saturday: Closed

Reviews

Emily Eairleywine

Oct 1, 2022

Gained access to new home on Thursday. Moved in Saturday. Internet already didn’t work. Terrible customer service. 0/10

Jean Coleman

Oct 1, 2022

Your repairman arrived early and did a great job. He was very knowledgeable and answered all our questions. He was polite and clean cut. Nice work !!!

Joanne Welch

Sep 30, 2022

Mike and Daryl were top notch in restoring my landline service on 9/29/22. They were honest about the problem and worked hard for 2 hours to fix this outage. I had been without service for 10 days due to a cable cut by construction workers in my town. Multiple contacts by me with Windstream customer service reps were NOT satisfactory in trying to find out what happened and how it was to be resolved. In one case, I spent 20 minutes on hold waiting to speak to a supervisor -- only then to be told they were "in a meeting" and I would get a return call. No one ever called back. I've been a Windstream customer for 37 years and this has been the poorest customer service I've ever had with any business or utility company. Mike and Daryl (the onsite service technicians) were the only positive aspects of this experience and I am grateful for their knowledge and help.

Todd Huffstetler

Sep 30, 2022

Not happy with the service, we pay over a hundred dollars a month and the net is constantly lagging . This time it was listed as good for one person with a computer and smart TV. I ran for different speed test from 4 different services including there's and it all came back the same and I have been paying for months thinking it most be us because we have smart tvs and cell phones in use. I'm not happy with how they conduct service and the price they charge for dicey enter net

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Questions & Answers

So who is supposed to help me set up service if my husband just called-got a direct extension for someone named Giovanni and he hung up in my face???? All I want to do is speak to a SUPERVISOR and figure out why you can't verify my identity????

Linda | Oct 4, 2018
Paul the Painter | Oct 3, 2020

No one. They are in the business of taking money. They are trained to lie to customers. Not help customers

What does the yellow light mean on the modem?

Alex Arntzen | Oct 4, 2018
Christopher Cable-Cheval | Oct 4, 2018

Typically yellow lights or flashing yellow lights indicate that function is attempting to connect or remedy it's self. If the light status stays yellow, that indicates an issue with that function. If you can't fix it by rebooting the device, call customer service or tech support.

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why can we not get a phone directory that has print large enough to read?

Chester Babcock | Oct 4, 2018
Donna Hurtig | Oct 4, 2018

I agree totally

How much is cable

Anna Vukolic | Apr 6, 2022
Marquis Phelps | Apr 6, 2022

I just got internet and it is worth the cost.

Can I pay my final bill here

Anna Kimmy Johnson | Oct 3, 2020
Paul the Painter | Oct 3, 2020

Don't give them any money. Ignore all bills from them. And get Spectrum or Allo. They are SLIGHTLY better.

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how do I file for a divorce degree pension payout

Jim Baird | Oct 4, 2019
Dimitris Deliyannis | Oct 4, 2019

you need the decree to show the trustee of the pension and the property division

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Is Windstream internet service down in Northeast Lincoln?

Tim Creger | Oct 4, 2018
Emily Schmucker | Oct 4, 2018

Not Tim Creger

how to reset username/email and password?

DAVID E NEWTON (JAWKdad) | Oct 4, 2018
Paul the Painter | Oct 3, 2020

Call Allo or spectrum. Never give Windstream money. They lie about the services you are paying for and the amount it will be.

would like to bundle dish network with phone service? Who do I contact to do this

Faith Offner | Oct 4, 2018
Matt Ebeling | Oct 4, 2018

I believe you used to contact windstream but i think i heard they dont bundle with dish anymore that they switched to direct tv

Who do I contact about returning a modem???

Barbara Matson | Oct 4, 2018
Edward Meitzen | Oct 4, 2018

You can return to the retail store at 1440 M St.

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