Hertz Car Rental - Myrtle Beach, Sc - Myr (MYR)

1andygray

Add me to the list of long time (formerly) loyal Hertz customers with yet another horror story about this location. I'd also give zero stars if possible. I arrived at the airport at closing time and after going through five different cars that weren't ready for one reason or another was given a Pacifica. I had to run back over to get my luggage - got to the car, and it would not start. As a result I had to change hotels (couldn't find an Uber for less than $100 to get me to my original location), and was not able to make any of my planned meetings the next morning. To add insult, two weeks later I actually received a bill for the day's rental! Further displaying this location is run by fraudsters, they had actually tried to charge me for fuel (the car never even MOVED), then reversed it. I'm not surprised to read some of the other reviews. I am however disgusted that Hertz allows this to go on. Long time President's Circle member but I'll absolutely be looking at status match with other vendors specifically because of this location. Do business with these scam artists at your own risk.

John Reddington

They deserve 0 stars. In March 2022, they didn't honor my reservation because they claimed they couldn't validate my license, they said they could not read the magnetic tape on it????? Tried again in June 2022. They charged me $860 for a small scratch underneath front bumper.(on the spoiler guard) I have no idea if the scratch was there prior to me renting, I don t crawl under the car to view f scratches on mudguards/spoilers prior to renting. I will never do business with these clowns again.

jeff Smith

Charged for fuel, 30.29, despite filling tank 2 miles from airport. In addition, very poor response to emails trying to get the charge reversed. Caveat emptor

Jeff Whitely

The gentleman checking me in was phenomenal. It all went downhill after returning the car. Here's the story: I paid $300 est. per day for the car. The car was returned two hours late due to a leaking tire pressure that was identified about 5 miles into my trip. It was no issue, i just used my own funds (minimal amount) to air the tire up multiple times. I was unfortunately late to my business meeting because of this which resulted in returning the car about 1.5 hours late. When returning the car I told the gentleman the situation and he stated I will not be billed but should have contacted roadside assistance. Well I tried to contact roadside assistance but I was on hold for over 45 minutes so decided to take matters into my own hands. The two hour late fee was roughly $175. Here's where things are absolutely concerning: I called for about two weeks trying to reach the manager because apparently no one else can process refunds. The agents I spoke with all told me I would not be refunded and that I would be essentially wasting my time trying to reach the manager. After blowing up voicemail and phone, I spoke with Jessica Cuipylo the area manager. Jessica heard my story but was extremely rude and stated I should have called road side assistance. I explained the same story to her as I wrote above explaining the situation. She stated I would not be receiving a refund for being 2 hours late and the damages were not Hertz issue because the car was in perfect condition when I picked it up. Which it was not, it had a low tire pressure light when I drove off, (but who actually checks this in todays vehicles if it is a reasonable amount of pressure in the tire according to the dash gauge). Anyways, after talking with her for about 3 minutes which she not once apologized for my situation, she said we are just going to have to agree to disagree because I am not removing the charge so I hung up the phone on her. Nice? Absolutely not, but nothing was going to get resolved with her. Six years of being a hertz customer and these franchises do whatever they want. They charge absorbent fees to rent the car and their customer service is beyond awful. On top of that, I traveled to Charleston this week and arrived at 1:00 AM to the hertz counter. After sitting in line for about 45 minutes, I was told I am no longer allowed to rent from this franchise (myrtle beach & charleston area) because Jessica placed me on a DNR list for being abusive to agents. To top it off, I called Hertz corporate and they say I am not on a DNR list. Well, this goes to show these franchises do whatever they want. They don't accept points for rentals, they don't provide good customer service, and their fees are much higher than corporate locations. Off to enterprise and national I go. I'll take my 20-25 yearly rentals to any company but Hertz because of the franchise setup as well as how Jessica Cuipylo treated me as a customer.