Dollar General

Eric Goodman

Sign says they close at 10:00 p.m. but at 8:45pm the doors are locked and they will not let us in. They claimed it's because a truck is here and there's only two people here but that's their poor scheduling or refusal to call people in or hire people. However I drove around the building and there is no truck so who knows the real reason why they wouldn't let us in.

Shala Smith

I understand things happen such as registers being down and pin pads not working. Today, they only had the self checkout register open. A lady (I'm assuming a manager or one of the managers) helped a couple of people in front of me that needed it. There were probably 6 or 7 people in line total. Then a customer let her know that she could do it herself which is fine. The manager then made a personal phone call and was talking loudly. I could tell some customers in line were getting frustrated. A gentleman asked her politely if the other registers were messed up and she gave a rude answer and went back to her phone call. She wasn't interacting with the customers or anything. Not all but most customers understand when there is an issue and take it pretty well as long as the employees handle the situation appropriately. In my opinion this lady should have apologized and explained the situation to the customers that were waiting or just be a little more friendly in general. And this is the second time I have been to this particular store and she has been on a personal phone call and didn't speak to me at all while checking me out. I've worked many years in retail, and I pay close attention to customer service. Unfortunately, the customer service was not very good today.

Becky Soles

Self checkout