Emergency Response Gear & Embroidery

Allen Smith

Recently purchased several guns from ERG, One in store and others online. I messed up my order online, called in and within the hour they had it straighted out. They are great. Would recommend to any one looking to buy guns, accessories or …Thank You we strive to help our customers. We appreciate your business.

William Kroegher

Customer service experience was great. Sent my mag in for inspection and within 2 week I had 2 new magazines that were nicer than the one I sent in! Very impressed with this company.Thank you so much for coming into ERG! We appreciate your business!

Dom Arredondo

So I needed a hunting rifle and a handgun, I took time to weight the options, stores, employee interactions with customers. I went with ERG, they were very respectful, charming, helpful, informative. They knew what I wanted and needed when I told them what I was intrested in... I've been there a few times in the last few months and I am NEVER disappointed with their customers service.... ☆☆☆☆☆ star rating...

Sal Scecchitano

I don't care for exaggerated reviews either positive or negative so I'll try to stick to the facts. It also seems that the owners' responses are quite dismissive of anyone who says anything negative. I had a very positive experience with them a few years ago with a fire dept. job shirt lettering. Very quick turnaround, nice work, reasonable price. I've just completed a very negative experience with them. Sent them two jackets (one old, one new) in early November asking for transfer of a couple patches and for some duplicating of embroidery of old jacket on new one. Waited over 3 months and heard different excuses for why work wasn't done yet. Never received written estimate but was given "ballpark" one over phone ($150). Was unexpectedly notified that new jacket was ready and invoice was $255. I found that unreasonable and not having signed off on an estimate with that amount, was unwilling to pay. Seemed we reached an impasse and I was ready to buy another jacket and have work done elsewhere, letting these folks do whatever they wanted with ones I had sent them. Eventually compromised by my paying $205. This obviously puts an end to my doing business with them again.