Quest Diagnostics East Haven - Employer Drug Testing Not Offered

Karina Lopez

It was my favorite Quest to go to because of the convenient location. Unfortunately, they only see patients with prior appointments. My favorite blood drawer is Kasey. She is sweet and funny! The real reason for this review is the way a family ahead of me (and myself were treated). The old lady who came outside asked me who I was and if I had an appointment, I did so and I explained the kiosk ( which I used many times before) was not working properly. She forced me to give her my name and birthday in front of everyone and with a horrible attitude. When the family waiting next to me asked for help with the kiosk she really had a nasty attitude and acussed them of not making an appointment. Another lady called the family and the first one started an argument. Horrible and unacceptable behavior.

Grasshopper Moonjump

Firstly, there is a mountain of red tape just to get in for an appointment: make your appointment online, then you have to get an email with a confirmation code -but the workers do not even know this confirmation code when you go there with your ID; Then you have to click a text link when you arrive; then sign in on their intake computer(which sometimes works but not always), The staff are ALWAYS backed up with people and running late so they are constantly confused and rushed. Even if you have been there 3 times in the past with the same exact phone and address there is an additional 10 minute wait for them to "verify" and enter all your info on their computer. As far as their staff the black woman with short hair is nice, but all the others are rude and have no compassion. I told the phlebotemist that I cannot control the fact that I pass out after having blood drawn so I would need to lay in the chair after for 2-5 minutes....She said that would be fine but once it happened she started pacing around and acting stressed, then went into side room to complain that I passed out. Then she starts with the "are you ok, are you ok" over and over. That is not how you act or talk to someone who has that bodily reaction. Stay away from this place.

Kimberly Rao

My husband went to this quest this morning for labs before his Chemo tomorrow, the lady that waited on his was so very rude and hateful. The most important part of health care is compassion, and if she hates being there so badly, Why not just find another job. We will never go back to this location, life is hard enough these days, we can do without the rudeness!

Marie Natalino

I hate going to this Quest. The phlebotomists have such a bad attitude. Nancy is so slow, it's pathetic. The last time I was there, they game me a hard time because my 10:00 appt. Was made for the North Haven location. I was actually yelled at & told I could not get my blood drawn. I was fasting & told the next available appointment was in the afternoon. There was not one patient in the waiting room & there were 4 phlebotomists there & I was told a loud NO. Finally, someone came out & said she will draw my blood. She said, I will do it this once, but, next time you will have to come back. At this point, I am going to give them one more chance. If they are nasty like usual, I am going to report them & start going to Yale down the street.