Four Points by Sheraton Fargo Medical Center

Jo Caps

It was modern enough except for the tub which was very worn. Location was great for shopping and restaurants and there was little to no noise outside, which this hotel says can be an issue and provides ear plugs to accommodate. The ear plugs should be used for the actual hotel. Walls and floors/ceilings are paper thin. People walking sounds like stomping and you can hear voices and tvs through out. When we checked in there was no direction given to us at all. The lady was silent. She gave us our key and didn’t even wish us a good stay. I had to ask where the elevators were. We came down later and the other lady at the counter was extremely knowledgeable - almost like she has worked there for a while. We eavesdropped and got a great second hand welcome from her, indirectly. Also be aware you will not get room service if you are staying for 2 nights. Would have been nice to have been told this but we found out the hard way when we got to our room at 9pm and it wasn’t touched. At check out they said that Sheraton stopped offering for 2 night stays. So I told him it would have helped to have known that (or any details) at check in, and provided the feedback from that experience. I doubt I would come back for the price we paid… it would be considered far too expensive for the experience.

Jackie Skaurud

This place has a nice exterior & main level. The rest of the building is a tear-down! Noise from upstairs sounded like a thundering herd! Walls are so thin...Saw free earplugs on the night stand (first clue)...Carpet smelled & was dirty. Condescending check in Lady. 175 was to much for a night like that!

Roger

Positive: I have stayed there before several times it always worked well this time I wasn¿t impressed I¿ll leave it at that Negative: The girl at the front desk gave me your keys I went to my room they didn¿t work I went back down she gave me the keys again I went back up there was a lady in the room servicing the room and she said I told her not to rent this room A lot of waste of

Mikaela Sanders

The hotel itself has a cozy aesthetic as well nice facilities and amenities! The lounge area near the lobby is large, welcoming, and comfortable with plenty of seating. Quiet enough to hang out in if you need to get some work done on your computer. Complimentary coffee and tea were really appreciated. The pool area was empty in the morning with plenty of space to throw down a yoga mat. We had amazing service from the bartender (I believe his name was Bradley or something similar), who was very friendly, genuine, and makes a great drink. However, we felt that the service we received from the other staff we came in contact with made us feel really unwelcome from the beginning. There were inconveniences with checking in and from then on throughout the stay, they were very cold and unresponsive towards us (Sam at the night shift was awesome as well, however!). I understand that we are all experiencing a shortage of workers right now and a lot of people are being stretched too thin, but I have worked in the service industry for many years and know that even a small bit of kindness from staff goes a long way with your guests/customers, especially when it comes from management. Definite lack of attention to detail but lots of room for improvement.