Mount Sinai Doctors-Brooklyn Heights, Urgent Care

S Tom

I am attempting to write a grievance on the service render here. I waited 40 minutes for the receptionist who was pleasant but unknowingly providing false information on the services I was asking for. When I finally got to see the DO, I was swab for several test that were sent to lab corp incorrectly. I received notice from mychart for the physician to resubmit the paperwork before 7 day are up for retesting. No one picks up the phone. The receptionist walks away from the desk as she pleases. I have never received bad services from mount sinai and I have been attend your clinics for over 10 years. This clinic is a disaster. Please let me know how to contact an attending Physician for service related questions. I should of went somewhere for urgent care.

Michele Perlman

Checked in online and arrived to be told they closed early and would not see me. Then shutdown the online checkin before i walk 30 minutes.

Lisa Cruz

Extremely dissatisfied with the service at this facility. This place has truly deteriorated. Checked in for an asthma attack episode and was left waiting for almost 2 and a half hours. Despite my continued asking, I was told how terrible the situation is and after a 2 hour wait i was finally given the explanation that only one doctor was on staff. This is information I should have known upon check-in especially while experiencing an asthma attack so I could make an informed decision to receive treatment. I will never visit this facility and I would not recommend it to anyone. Ultimately I left without receiving care and went to the urgent care a few blocks away.

Adam Straussner

Doctor’s are competent and wait times can be short, but am very dissatisfied with billing practices and transparency. I went in for an urgent issue (arm injury) last fall, and while I was there the doctor inquired if I wanted a flu vaccine. I felt it was a good idea given the pandemic, and asked if it would be covered by my insurance. The doctor said it should be, and administered the vaccine. When I got the bill for the visit, the flu vaccine had an $80 charge AND an additional $110 administration fee, neither of which was covered by my insurance. I feel that this is a particularly egregious case of price inflation/gauging, especially given the pandemic situation, and would advise everyone to avoid this office to prevent similar unpleasant surprises.