Lowe's Home Improvement

Michele Loose

Got a huge refrigerator for great price. Very happy w my purchase. Delivered next day

Arlin Hurst

I come here frequently.

Michael McHugh

Beware of buying appliances from Lowes! Atrocious service (basically no service & no support). My mother, 80 yr old, bought a clothes washing machine from Lowes. She paid for delivery. It took a week for me to hook it up, but when we did, the washer wouldn't drain. She tried to call the local Lowes (Lancaster, PA). The phone rang and rang. No one picked up and this was during the day. So, my mother drove down to Lowes. The Associate told her that she couldn’t return the washer. It had to be returned within 24 hours. So, no refund, no replacement. When she bought it, no one told her that she only had 24 hours to install and test the washer. That is ridiculous! And it gets worse. She asked to speak to a Manager and they told her she couldn't talk to a manager. So she left. That night, 7pm, I called and had the same experience. The phone rang and rang, for 3 minutes (timed on my phone). Finally someone picked up. The Associate I spoke to didn’t know anything about the return policy for appliances, so I asked to speak to a manager. She said she would try to transfer me to a manager. The phone rang for a while then back to her. She got back on and said she talked to someone and they said that appliances have to be returned within 48 hours (different than the 24 hours my mother was previously told, but still ridiculous). I asked to speak to a Manager and she said I couldn’t. When why the manager refuses to speak to me, she said she isn’t a mind reader. Maybe he is on lunch. Rude. So, I asked her to have the manager call me. I gave her my phone number twice. It has now been 2 weeks and no phone call. Do NOT shop at Lowes. No service and when you do get someone, it is horrible—rude and uncaring. If I could leave a negative star rating, I would. This is not the Lowes service of 10 years ago.

Tim Lynch

What can you say, its Lowe's. They have everything.