Fidelity Investments

Dale Hu

While the overall experience of my mother and me in dealing with Fidelity has been pretty awful to say the least, I did want to compliment one employee, Mr. Nayo Ayegbajeje, who tried very hard to make up for the poor service and knowledge of his colleagues at both local offices and the Transition Team. The Bethesda office did not return my messages nor was there an email address. Going in person is slightly better but even the local staff had limited leverage in being able to deal with the overall company. I would normally give one star or none but have elevated to 2 stars due to one responsive employee, who should be an example for his other colleagues who have much to learn.

Dirk Thomas

Extremely poor customer service. Branch can't be reached by phone. Wrong number on web site. Branch hours not accurate. Does not follow published Covid guidelines. Will not provide receipt for deposits. Security precautions to protect client information non-existent and/or sub-standard. My accounts with other brokerages much better served. Will be closing the Fidelity account.

Jue Harvey

Two hours into my deposit venture, I finally got the cashier check deposited with a receipt. However, is it available to me to use? Nope. What’s the point to get a cashier then? The process is painfully slow.

Feli B

If you’re not a millionaire, they don’t have the time of day for you here. Employees have a hard time keeping up with the demand of customers. Establishment caters to customers who throw tantrums about having to wait in a line of 1 person I was told to go to the website even after telling them I had issues with the website. I was then referred to a 800 number that I had called and was previously given miss information from.