Pinch A Penny Pool Patio Spa

James Delong

Pinch-A-Penny (Store #084) After pool service for more than a year, I regret ever trusting this store with my pool service. The unprofessional field technician consistently displayed the lack of basic knowledge pertaining to his craft. The field service team lacked training, technical ability, and general trouble-shooting skills which cost me time and money on a regular basis. The agreed upon weekly service items were never completed consistently, and the technician spent more time playing loud music in the Pinch-A-Penny vehicle in front of my home than he did servicing my pool. The technician generally started the service at the pool by playing on his phone for 20-30 minutes and then proceeded to display rants with profanity if there was more pool vacuuming required than he felt was necessary. The tiles on the pool were never scrubbed, the pump basket was neglected for weeks, and at one point for almost a month, automatic pool cleaner was never checked. I had to bring the cleaner to the store for service after the technician advised me that the cleaner was functioning properly. The technician was unable to properly backflush my filter and as a result contaminated my pool with DE filter media. If/when the technician did empty any filters and/or baskets, he would drop the debris right beside my pool pump leaving it for me to clean-up. When calling the store to discuss issues, there was always an excuse, absolutely zero ownership and/or accountability, no customer service skills in the areas of field service. While discussing the expectations of quality field service with the technician, I was advised that he wasn’t trained to perform basic trouble-shooting and that wasn’t his job on more than a few occasions. Simple tasks such as valve manipulations and pump lid removal were a challenge for Pinch-A-Penny (Store #084) which required a follow-up on my part, costing me time, for a service I had already paid for. Communication was disastrous, issues that required immediate attention were periodically noted on a door hanger, absolutely no sense of urgency from the technician or the field service team. Conflicting notes were communicated in the service emails weekly, for weeks the technician would state that the pool was perfect, only to receive another note stating the pool pump had been clogged for weeks. I discussed the obvious flaws in communication with the store staff only to receive more excuses and zero professional responsibility. In closing, this was a hard lesson learned and I have permanently suspended all future services with Pinch-A-Penny (Store #084) due to their inability to perform the service they claimed they could perform. Absolutely zero quality, accountability, or responsibility, and this store was given every opportunity to make this a lasting relationship for years to come, but they lacked the ability and ambition for that to come into fruition.

Capuly Rodriguez

Very nice customer service

Victoria

The store on Red Bug near Tuskawilla, tries to sell you more than you really need. I needed the cover of a filter case and was sold the entire unit. I only got to use the cover and still have a filter case unused in garage... The Salt system I had purchased went bad 2 or 3 yrs after in bought it. Robert, was surprised to see since I had not been back to the store in yrs. But with the price of tables doubling, I now needed Clorox! So, Robert, who sold me system suggested asked about it. I mentioned the panel was broken. Robert, suggested I repair my salt system... Which made sense with the price of tables being so high. Robert, told me the electric panel would cost $400. When they came a week later they not only were giving me a cost of $100 plus more, but was trying to sell me the cell too. Or "maybe it would be better to buy a new system since you don't know if the cell is working." I should buy a whole new system??? That was the sells pitch... Oh, then there was a charge of $90 something to come out??? Which had not been mentioned either! I called the store Robert, denied telling me the price of $400. He now couldn't remember our conversation though, he had pointed out not seeing me for quite awhile. When asked to speak to the owner, I was told that the he not there and we could just part ways...owner never did call me back!

Toby Hammonds

Helpful staff. Clean store