Holiday Inn & Suites Council Bluffs-I-29

Robbie Merrill

So we asked about a pack n play for the baby when we made a reservation, they said they would bring it up when we checked in. We asked about it 3 more times when we got there, it never happened, we had to improvise... We also needed extra sheets and blankets to make up the sofa bed. We asked for those a bunch of times too. They kept saying they didn't have access to them, and that none of the front desk staff were allowed to leave the desk, more likely they didn't want to. Eventually they did bring extra bedding but it was way past kids bedtime. They were clearly understaffed in any case, they couldn't handle the guest load at all. The pool was fun. However, it is shared with the hotel next door so it gets extremely crowded. Also the water is a bit off, over chlorinated or something. The breakfast was decent and the location is really good. Probably another hotel nearby would be better.

Kevin Odell

Very nice rooms and very comfortable. Unfortunately we were there at the same time with a bunch of Minnesota boys wrestling hellions and their drunk parents which kept hotel security very busy. No fault of the hotel. The parents showed no regard for anyone else and even denied being related to the kids causing the issues. I hope some of them read this review, but I know it's not likely. Let's just say that hotel security is not there to provide free babysitting. That river that is so beautiful to look at, is even more deadly if you fall in. If you can't keep your kids on the right side of the safety rail, you shouldn't have the kids in the first place. Rant over, props to the hotel for trying to deal with these people in a professional manner.

Teresa Bertolio

Excellent room! Loved the full breakfast spread! Fantastic pool! Wasn't happy about the non existent maid service. They didn't empty our garbage, or do any cleaning the entire 3 days we were staying there. We had to get towels for showers and the pool.

Matt Young

Almost 5 stars. We stayed here 2 nights. The employee that checked us in was great, very friendly and accommodating. They have a free shuttle that we used, the driver was awesome! Very nice. The room was clean and recently remodeled. My only complaint about the room is that the fan on the A/C would not stay on. It's nice they have an enclosed walkway to get to the casino. Breakfast was delicious with a good selection of hot and cold items. Our last day, the employee in the breakfast area was rude and took all the food away before we could get everything we wanted. When we checked out, the employee was also very short and not friendly, almost seemed inconvenienced that we were checking out. Overall a good hotel with some great staff and some not so great.