Staybridge Suites Rockford, an IHG Hotel

Tim W

My daughter stayed here on Saturday night july 9th after her wedding. Hotel was nice. Woke up to find her catalytic converter cut out. When we talked the front desk there are no cameras no managers nothing they could do. After calling the police to report the crime. The officer told us it had happened just last week and the hotel refuses to do anything about it. If you stay here be careful. Not a safe or helpful place.

Janet

The hotel was very nice, clean and the people were friendly. Room was clean and spacious and I liked that no housekeeping was completed due to Covid19 but had my needs would be taken cared of if necessary. I real enjoyed the breakfast with all the variety and especially like the dinner on M-T-W which was sufficient and pretty tasty. I would definitely stay there again when in the area.

gammatammi

I called the hotel directly to make reservations and the person in guest services was very helpful. I requested a first floor room which I was given. I called a few days before my visit and requested a handicap room which I should have done when I made the reservation and they didn’t have any left on the first floor. My surprise when I got into my room that it was a handicap room! The suite was very nice! Small kitchen with refrigerator, stove top, microwave, sink, dishwasher, pot, pans, dishes, coffee maker. The living area with a sofa, chair, desks, tv. The bedroom had a very COMFORTABLE king bed with 4 king size comfortable pillows. I have a bad back and I had no issues sleeping. I loved that bed!!! The bathroom was huge, nice shower with handles and a seat. The room was super clean! There is daily breakfast that had a lot of choices, Mon-Wed evening they offer an evening reception with sandwiches, salad bar, chips, cookies, beer and wine. I called guest services a couple times with questions and they were so kind and helpful. EXCELLENT customer service. The hotel offers a pool, fitness room, computer and printer. I was very impressed with the hotel. I spoke with the front desk guest service manager and told her how I loved everything about the hotel. I always leave the housekeeper a tip because they do a wonderful making sure the suites is clean and well stocked.

Lisa Smith

The room itself was relatively nice. The kitchenette was well stocked with dishes and condiments and the never-ending hot water in the shower was amazing! The beds were comfortable, albeit a little small. The staff was courteous. However, we stayed so the kids could play in the pool but the pool area was very poorly maintained. The pool isn't heated and the filter wasn't even running cuz the water was filthy. The hot tub is permanently closed and the structural supports in the pool area are extremely rusted. It's a bit concerning how rusty everything is and I'm not sure the pool area should even be open to guests.