Aurora Behavioral Health System - Tempe

Category: Mental health clinic

Address: 6350 S Maple Ave, Tempe, AZ 85283, USA

Phone: +14803455400

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

Anna Rodriguez

Sep 28, 2022

My daughter was transferred from another facility and the absurd employees at this location can’t even tell me if she made it safely! What kind of nonsense is going on at this location? I Really hope and pray my daughter is SAFE! She did sign A ROI and I’m sure she’ll sign another one if needed! I also hope none of you experience this unprofessional behavior from a unorganized facility! What a Nightmare

Michelle Roberge

Sep 26, 2022

Where to begin. My daughter was sent here and arrived on eight Thursday morning. She suffers from bipolar, psychosis and severe sleep paralysis. She requested her nighttime medication and was denied. She became extremely agitated and did break a computer. This was on a Thursday. When I spoke to the nurse on duty, he had the escalated her, and she had settled in for the night. Everything seems to be fine. Friday went well for her, Saturday and Sunday went well for her. On Monday I spoke with her and she was excited because she was finally getting care. Care she desperately needed. The doctor switched her medication, and the social worker was working with her for resources on the outside. Tuesday morning I spoke to her and she sounded better than she had in years. She was very encouraged that she finally might get on top of everything going on in her life. Tuesday afternoon she called in tears. Apparently the doctor had petitioned to have her removed from the Thursday incident. According to the staff I talked to that was the only and she was supposed to have been petitioned on Friday but, the weekend staff drop and did not follow through on the petition. On Tuesday when the doctor found out, the petition had not been filed, she filed it and had my daughter removed and sent to Community Bridges. I was very concerned as her medication has just been changed and felt this could be potentially dangerous. I called and talked to the nursing staff, who assured me all of her medications had been sent to Community Bridges. My daughter called me on Wednesday morning and absolute tears. No medication. No medication at all. I called the administration at Community Bridges and was told he a crisis intervention unit, and do not provide medication from the outside. I was told that my daughter would have to wait for an assessment to begin receiving medication. This was on Wednesday. Today is Monday morning. The 72 hour hold for the petition was up on Saturday however because it is a weekend, petition holds do not expire. They only expire during the week. And Community Bridges was not successful in finding treatment for my daughter. So today she will be released with no medication and no plan. All because the doctor at Aurora Behavioral Health was not well-versed in what mental health looks like. I’m very angry at how my daughter was treated. By both places. But mostly by Aurora and the doctor who made this life altering decision. Honestly, my daughter was wrong for what she did but it was one incident and to wait 5 days to file the petition was ridiculous. Not professional by any means. Thank you Dr. Lany for treating my daughter worse than garbage. Thank you for setting us back. Not only days but weeks and months. Thank you for making sure that mental health care is sub par for those who need it. Perhaps you should rely on the guidance of your staff daughter walked out. Perhaps you should consider retiring. Apparently this is not the job for you and you are standing the reputation of the hospital you work for.

Ren Macias

Sep 21, 2022

I am only fourteen years old and I was in the adolescent program at Aurora. Before i went I was consistently doing SH (self-harm) I remember showing up there and being scared and had a lot of anxiety, but to my surprise not only was the staff welcoming the other kids were too. The kids there will always be different and there will always be a new kid so never feel outcasted. The staff was amazing and understanding especially Madi and Denise (In cottonwood section) I was not 100% ready to come back home but Aurora really did change my perception at the world. A lot of people say places like this don't care and are just doing it for the money but that's not true about this place. They care about you, there are some workers that really just there for a check (Only ran into ONE) but really they all care and want to help. Aurora really is a good place, Everybody has a story and it doesn't have to end yet.

Scooty Puff sr.

Sep 6, 2022

I simply don't have the words for how incapable and atrocious this facility is.

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Questions & Answers

Can I get drug treatment there?

Joe S | Oct 2, 2018
Cassandra Meza | Oct 2, 2018

Yes

How much is it a day?

Tj Herring | Oct 2, 2018
Mandy Malan | Oct 2, 2018

I'm sorry, but I don't have a clear answer to your question. There are several variables. (I'm not asking you these questions) 1) Why are you being admitted? Are you experiencing suicidal thoughts, or detoxing from a substance(s)? This determines how long you will be staying. Insurance may cover a 3-5 day stay, but not anything exceeding that time frame. 2) Do you have insurance? If you don't have insurance, the admitting desk might have an estimate per day, but this is only an estimate. If you do have insurance, they should be able to inform you of what will & won't be covered. Some Insurance Companies cover the entire fee, while others may be more like an 80/20 plan-they cover 80% of the cost, & you're responsible for the remaining balance. I would recommend calling Aurora directly, explaining your situation, & if you have Insurance, do they accept it? What are the terms of your Insurance? Do they cover everything, or only a portion of the expenses? Hope this was helpful 😌

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Can I get an evaluation for mental health here?

Olga Marquez | Oct 1, 2020
Ruby | Oct 1, 2020

Yes you can, but if they say you need to stay there is no other option. It's a great place tho

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Is this good for depression

beverly kirsch | Oct 2, 2019
Jan E | Oct 2, 2019

Yes

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What time do they release you on the day you’re supposed to leave?

Snailby | Oct 2, 2018
Camille Mortland | Oct 2, 2018

You usually get to choose.

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Can you smoke here as a paitent

Michael Fischkelta | Oct 2, 2018
Robert Savoie | Oct 2, 2018

No

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Are patients allowed make outgoing phone calls?

MICHAEL CASTOR | Oct 2, 2018
Mercedes | Oct 2, 2018

Yes if you have the phone numbers written down ahead of time. But all calls are monitored and someone can only call you if they have a code. You also have to make the call right up by the nurses station.

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Does your program accept clients with AHCCCS?

Unique Lavender | Oct 1, 2021
Aurora Behavioral Health System - Tempe | Oct 1, 2021

Thank you for reaching out. Yes, our hospitals accept AHCCCS plans for both inpatient and outpatient programming. If you have any questions about our programs, please contact our 24/7 admissions line at 480.345.5420

Can I bring my sketch book? It doesn't have ringlettes in it

Kimmy | Oct 1, 2020
Frances Preeman | Oct 1, 2020

yes. you can have it and color pencils markers.

What do I bring? Is makeup allowed? Do you get to wear your own clothes?

Kimmy | Oct 1, 2020
Frances Preeman | Oct 1, 2020

no make up. yes you can have your clothes. nothing with a string or hoodie.

What days is Visitation

Lubia Galiz | Oct 2, 2019
Jeremiah Jenkins | Oct 2, 2019

There are no daily visits anymore; it is dependent on the patient's Unit and Security PIN code.

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can people come voluntarily ?

Anai Felix | Oct 2, 2019
Eric Castillo | Oct 2, 2019

Yes.

can you visit patients here?

Samantha Dudish | Oct 2, 2018
Michael Crain | Oct 2, 2018

Yes

What's the longest a person can stay for?

Chris Baylor | Oct 2, 2018
Chris Baylor | Oct 2, 2018

6-10 days, weeks, or months?

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Are The Patient's Allow To Make Phone Call's and Are They Allow To Take Picture's With Them??

ChonLee Ramirez | Oct 2, 2018
Mandy Malan | Oct 2, 2018

I believe there is a time when visitors can come to Aurora. Also, you can make calls from the main line of Aurora, but you can't use your own cellphone. It would be an issue of violating someones privacy if you took their picture. So, no phones, cameras, tablets.....anything of that nature, is not allowed

Are The Patient's Allowed Too Leave The Facility??

ChonLee Ramirez | Oct 2, 2018
Jan E | Oct 2, 2018

Not until discharged. Average stay is short term, 7 - 10 days.

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Are The Female's and Male's Placed Together??

ChonLee Ramirez | Oct 2, 2018
Mandy Malan | Oct 2, 2018

Same floor, but not the same room. Guys will have a guy roommate, Girls will have a girl roommate. Activities and meals are everyone combined. Once you check in, you can't come and go as you please. So regarding meals, you eat what they provide, but they're pretty good. Keep in mind, people are checking in because of suicidal/homicidal tendencies. They are a danger to themselves, or others, so the doctors/staff members need to see that your needs are being met by adjusting medications, counseling, therapy, or a combination of all of the above before you can be released. They do allow visitors from family and friends.

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Will they accept pregnant women?

Kristin LaCoy | Oct 2, 2018
Lakisha Dent | Oct 2, 2018

Yes as long as there are no medical issues with the pregnancy. Like a high risk pregnancy

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what are you allowed to bring with you as in inpatient as far as clothing articles

charry sanchez | Oct 2, 2018
Mandy Malan | Oct 2, 2018

I can give you a few ideas, but they are very strict on their clothing policy & what is allowed. I would recommend for you to visit Aurora's website & look under FAQ (Frequently Asked Questions). It has examples of what is & isn't acceptable. The best word that comes to mind, regarding their clothing policy, is modest. Pants, long sleeve shirts, socks, flip flops, or sandals, jacket. If you bring short shorts, spaghetti strap shirts, or anything where you're showing too much skin, they will confiscate your items & not receive them back until you check out. You can have someone drop off clothing if needed. There can't be strings, of any kind, on any articles of clothing. No drawstring sweatpants, no laced shoes, & no drawstrings on jacket. No belts, no clothes w/any logos of substance material. *Oh, also very important, only soft sports bras are allowed. Any bras with underwire will be confiscated. Also, I mentioned jacket because the facility is kept cold. I hope this helps 😊

What may I bring to a patient? Clothing, toiletries, food...etc?

Victoria Shinagel | Oct 2, 2018
Mandy Malan | Oct 2, 2018

Food is out. You can bring them clothing, shampoo & conditioner, books, color pages, or word searches, sudoku, crossword puzzles, etc. Like Mykal said, they (the staff), go through everything (anything coming in the facility will be thoroughly searched). Their clothing policy is very strict & lengthy, so best to review that online. No strings, no laces, so bring some slip on shoes (sandals or flip flops are allowed) or be prepared to wear hospital socks the entire time. It's kept very cold, so most people wear a coat/jacket, long sleeve shirts, pants (no belts or drawstring sweatpants) (also no labels on clothing of alcohol, drugs, etc., because many patients are detoxing) Shampoo & Conditioner is allowed, but has to in regular bottles (not the pumps) & is stored @ the nurses station. Patient will have to request it every time they want to use it. They have Zero Tolerance for staples, or paperclips so remove before delivering or it will be banned. Hope this was helpful 😊

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Are there any spots available for my 13 year son

Jack Scott | Oct 2, 2018
Bunnie Hadsall | Oct 2, 2018

Inpatient or outpstient? Youll have to call the line and schedule an appointment for receiving. :)

Do they take access?

Joe S | Oct 2, 2018
symboii gill | Oct 2, 2018

Yes

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