Address: 6350 S Maple Ave, Tempe, AZ 85283, USA
Phone: +14803455400
Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Anna Rodriguez
My daughter was transferred from another facility and the absurd employees at this location can’t even tell me if she made it safely! What kind of nonsense is going on at this location? I Really hope and pray my daughter is SAFE! She did sign A ROI and I’m sure she’ll sign another one if needed! I also hope none of you experience this unprofessional behavior from a unorganized facility! What a Nightmare
Michelle Roberge
Where to begin. My daughter was sent here and arrived on eight Thursday morning. She suffers from bipolar, psychosis and severe sleep paralysis. She requested her nighttime medication and was denied. She became extremely agitated and did break a computer. This was on a Thursday. When I spoke to the nurse on duty, he had the escalated her, and she had settled in for the night. Everything seems to be fine. Friday went well for her, Saturday and Sunday went well for her. On Monday I spoke with her and she was excited because she was finally getting care. Care she desperately needed. The doctor switched her medication, and the social worker was working with her for resources on the outside. Tuesday morning I spoke to her and she sounded better than she had in years. She was very encouraged that she finally might get on top of everything going on in her life. Tuesday afternoon she called in tears. Apparently the doctor had petitioned to have her removed from the Thursday incident. According to the staff I talked to that was the only and she was supposed to have been petitioned on Friday but, the weekend staff drop and did not follow through on the petition. On Tuesday when the doctor found out, the petition had not been filed, she filed it and had my daughter removed and sent to Community Bridges. I was very concerned as her medication has just been changed and felt this could be potentially dangerous. I called and talked to the nursing staff, who assured me all of her medications had been sent to Community Bridges. My daughter called me on Wednesday morning and absolute tears. No medication. No medication at all. I called the administration at Community Bridges and was told he a crisis intervention unit, and do not provide medication from the outside. I was told that my daughter would have to wait for an assessment to begin receiving medication. This was on Wednesday. Today is Monday morning. The 72 hour hold for the petition was up on Saturday however because it is a weekend, petition holds do not expire. They only expire during the week. And Community Bridges was not successful in finding treatment for my daughter. So today she will be released with no medication and no plan. All because the doctor at Aurora Behavioral Health was not well-versed in what mental health looks like. I’m very angry at how my daughter was treated. By both places. But mostly by Aurora and the doctor who made this life altering decision. Honestly, my daughter was wrong for what she did but it was one incident and to wait 5 days to file the petition was ridiculous. Not professional by any means. Thank you Dr. Lany for treating my daughter worse than garbage. Thank you for setting us back. Not only days but weeks and months. Thank you for making sure that mental health care is sub par for those who need it. Perhaps you should rely on the guidance of your staff daughter walked out. Perhaps you should consider retiring. Apparently this is not the job for you and you are standing the reputation of the hospital you work for.
Ren Macias
I am only fourteen years old and I was in the adolescent program at Aurora. Before i went I was consistently doing SH (self-harm) I remember showing up there and being scared and had a lot of anxiety, but to my surprise not only was the staff welcoming the other kids were too. The kids there will always be different and there will always be a new kid so never feel outcasted. The staff was amazing and understanding especially Madi and Denise (In cottonwood section) I was not 100% ready to come back home but Aurora really did change my perception at the world. A lot of people say places like this don't care and are just doing it for the money but that's not true about this place. They care about you, there are some workers that really just there for a check (Only ran into ONE) but really they all care and want to help. Aurora really is a good place, Everybody has a story and it doesn't have to end yet.
Scooty Puff sr.
I simply don't have the words for how incapable and atrocious this facility is.
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Yes
I'm sorry, but I don't have a clear answer to your question. There are several variables. (I'm not asking you these questions) 1) Why are you being admitted? Are you experiencing suicidal thoughts, or detoxing from a substance(s)? This determines how long you will be staying. Insurance may cover a 3-5 day stay, but not anything exceeding that time frame. 2) Do you have insurance? If you don't have insurance, the admitting desk might have an estimate per day, but this is only an estimate. If you do have insurance, they should be able to inform you of what will & won't be covered. Some Insurance Companies cover the entire fee, while others may be more like an 80/20 plan-they cover 80% of the cost, & you're responsible for the remaining balance. I would recommend calling Aurora directly, explaining your situation, & if you have Insurance, do they accept it? What are the terms of your Insurance? Do they cover everything, or only a portion of the expenses? Hope this was helpful 😌
Yes you can, but if they say you need to stay there is no other option. It's a great place tho
You usually get to choose.
Yes if you have the phone numbers written down ahead of time. But all calls are monitored and someone can only call you if they have a code. You also have to make the call right up by the nurses station.
Thank you for reaching out. Yes, our hospitals accept AHCCCS plans for both inpatient and outpatient programming. If you have any questions about our programs, please contact our 24/7 admissions line at 480.345.5420
yes. you can have it and color pencils markers.
no make up. yes you can have your clothes. nothing with a string or hoodie.
There are no daily visits anymore; it is dependent on the patient's Unit and Security PIN code.
Yes.
Yes
I believe there is a time when visitors can come to Aurora. Also, you can make calls from the main line of Aurora, but you can't use your own cellphone. It would be an issue of violating someones privacy if you took their picture. So, no phones, cameras, tablets.....anything of that nature, is not allowed
Not until discharged. Average stay is short term, 7 - 10 days.
Same floor, but not the same room. Guys will have a guy roommate, Girls will have a girl roommate. Activities and meals are everyone combined. Once you check in, you can't come and go as you please. So regarding meals, you eat what they provide, but they're pretty good. Keep in mind, people are checking in because of suicidal/homicidal tendencies. They are a danger to themselves, or others, so the doctors/staff members need to see that your needs are being met by adjusting medications, counseling, therapy, or a combination of all of the above before you can be released. They do allow visitors from family and friends.
Yes as long as there are no medical issues with the pregnancy. Like a high risk pregnancy
I can give you a few ideas, but they are very strict on their clothing policy & what is allowed. I would recommend for you to visit Aurora's website & look under FAQ (Frequently Asked Questions). It has examples of what is & isn't acceptable. The best word that comes to mind, regarding their clothing policy, is modest. Pants, long sleeve shirts, socks, flip flops, or sandals, jacket. If you bring short shorts, spaghetti strap shirts, or anything where you're showing too much skin, they will confiscate your items & not receive them back until you check out. You can have someone drop off clothing if needed. There can't be strings, of any kind, on any articles of clothing. No drawstring sweatpants, no laced shoes, & no drawstrings on jacket. No belts, no clothes w/any logos of substance material. *Oh, also very important, only soft sports bras are allowed. Any bras with underwire will be confiscated. Also, I mentioned jacket because the facility is kept cold. I hope this helps 😊
Food is out. You can bring them clothing, shampoo & conditioner, books, color pages, or word searches, sudoku, crossword puzzles, etc. Like Mykal said, they (the staff), go through everything (anything coming in the facility will be thoroughly searched). Their clothing policy is very strict & lengthy, so best to review that online. No strings, no laces, so bring some slip on shoes (sandals or flip flops are allowed) or be prepared to wear hospital socks the entire time. It's kept very cold, so most people wear a coat/jacket, long sleeve shirts, pants (no belts or drawstring sweatpants) (also no labels on clothing of alcohol, drugs, etc., because many patients are detoxing) Shampoo & Conditioner is allowed, but has to in regular bottles (not the pumps) & is stored @ the nurses station. Patient will have to request it every time they want to use it. They have Zero Tolerance for staples, or paperclips so remove before delivering or it will be banned. Hope this was helpful 😊
Inpatient or outpstient? Youll have to call the line and schedule an appointment for receiving. :)
Yes
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