First Citizens Bank

T D

I closed an account over the phone after we moved out of state. The account was closed on 4/26/19. I was told I would receive a check for the balance of the accounts within 10 business days. It is now 5/20/19 and I called to check the status for the second time since closing. I was told I would have to wait 90 days to report the checks lost. I asked to speak to a supervisor and Tanya told me the checks were mailed to the wrong address, but could not confirm it. She is going to call me back tomorrow after researching. We also had a major issue getting FCB to change the acct our car loan was being debited from to the new bank in our current state. I will update this review after resolution has been made, but for a customer who banked at FCB for the past 8 years I wouldn’t recommend them based on my experience over the last couple of months. Update after a couple of weeks. It was verified checks were sent to the wrong place. I have to wait 90 days to “report them lost” so they can place a stop payment on them EVEN THOUGH they made this error.

Cassie Wood

This is NOT a bank. It is the corporate office. The building is beautiful though.