First Citizens Bank

Victoria Leach

Absolutely horrible bank. Rudest people except for a few tellers. I decided against going with the bank’s department for portfolio management. Niceness was over and their true colors were showing.

Stephen

I'll start by saying I used to have very few issues with FC in the 90's, & 2000s. But in the last decade, customer service has been slowly going downhill. I noticed it started well before the pandemic. The lack of communication between multiple departments at FC has been leaving me with wanting to leave FC altogether.(if it wasn't so dang hard to change ALL banking info on Several formats/companies) This usually comes from Loans and payment options for loans. Things get lost when departments are reaching out to confirm or resolve, or inquire about a resolution for this matter or that. Been a customer since '93 but may not make it to 2022. I have spent countless hours on the phone(& Hold) with this branch or this dept trying to get issues resolved. It's like the fact that you have been a customer for almost 3 decades does not "really" have Any bearing on the quality of true professionalism you receive when it comes to handling requests/loans/cancelling accounts. I get apologies when things are mentioned about issues not resolved, but i do not want apologies, i want those issues handled correctly from the get go.

Tiffany Rodríguez

Layaly Hamdan was really nice and helpful.

John Mansueto

Teller helping me was very rude even tjoyshe is new it’s no excuse