BMW of Bakersfield

Christopher Reilly

The service department here has really taken care over the years. Big fan of BMW performance but the knock on the brand has been its reliability as the cars put on miles. BMW of Bakersfield managed to get a major AC repair covered after the warranty had expired, saving thousands of dollars, and mitigating the biggest downside to owning one of these fun to drive cars - the cost to maintain them. Big fan of BMW of Bakersfield!

Denise Rossi

If I could give this particular BMW dealer zero stars I would... I'll start off with this, if you are a female and pretty go somewhere else otherwise the females at this dealer will not acknowledge you at all. I had went to order my trunk Emblem that was stolen. The next day I went with my daughter, we walked in and no one said good morning or a word to us it was as if we weren't there. So I walked up to the counter and asked for my part soon after I asked how much it would be to put it on my car one of the females asked another from the parts area and she got bothered with attitude and told her to tell us the price... when I was right there listening and watching everything that not even my 16 yr old could imagine what or why we were being treated this way... Lucky for us we went to the one in Studio City and they put it on as a courtesy. I work in Los Angeles lived in North Hollywood my whole life still have my place out there and bought a house in Bakersfield but never have I encountered such rudeness from a dealer whether it's a female or a male associate especially a BMW dealer. The kindness and respect is such a different experience in Bakersfield. I will never go there again nor do I recommend anyone going there if you want to be treated with some dignity. I'm in the medical field and I would never treat anyone in a rude manner because of how they look or gender. What a disappointment especially in front of my daughter because that is not what I show my children how to be as a human being. Very unprofessional, I've bought all my kids BMW's and never had a bad experience until I went to BMW of Bakersfield. Should get new staff with good customer service skills and definitely with well mannerism. This type of behavioI do not condone!

karl lucht

Great experience in buying my BMW. As an out of state buyer I needed extra help and got that from Jose and Aldo. Deal was done quickly and professionally and car was better than presented when it arrived. Aldo kept me up to date through out the process and was really an overall great experience. Having dealt with 3 other BMW dealerships - Bakersfield was the best! Great service - great car! Awesome! Thanks Aldo - thanks Jose!

still sick

Went for a part recall and they didn’t put it back together right ; i had to get it towed back for they could fix.p.s roger lara is a hater xD