RML Specialty Hospital

Saheed Jahi063STLEBT

Im a patient here now and I'm asking to sit up in chair and it's a problem...70% of staff is so rude unprofessional and 30% of staff is good...I'm not speaking as a visitor I'm speaking as a patient....they wanna argue about doing their job...it's always the women...I'm on the 2nd floor and I'm gonna say my stay here is poorly...please be careful with who cares for your family because anybody can care while you visiting but when you not there it's a different story....THE TRURT!! ALL THEY DO IS SIT AT THE FRONT DESK IS LOL AND GODSIP

E. Corrigan

My fiancee was transfered there from Rush Hospital after having brain surgury. Instead of contacting me (her POA) they contacted her estranged mother who then proceeded to put a passcode in place so no one else can contact her. I have been visiting her everyday/every other day since she began her hospital stay on June 21st and now I am unable to contact her because of this mistake. Her "mother" has not visited her once during this time. Thse careless mistakes are unacceptable.

Madison Peeler

SINCE MY COMMENT GOT DELETED ON FACEBOOK, AND RML ADMINISTRATION REFUSES TO GET IN CONTACT, I HAVE EXHAUSTED ALL OTHER OPTIONS AND WILL REPOST AND KEEP GOING UNTIL WE GET THE LOCAL NEWS INVOLVED IF I HAVE TO since RML and their staff refuse to cooperate and address the negligence, emotional distress, defamation of character and now MALPRACTICE of the care surrounding my family member that was sent there with a brain injury!! The staff is unproffesional, abusive, manipulative, and at this point completely incompetent and unqualified to care for my family member while causing her and her loved ones extreme distress! They send different staff members, Drs, etc to speak to you for weeks on end, hardly ever the same person so there is constant misinformation and miscommunication on their end, that they then try to blame YOU for. They will not go over the patients chart&prior medical history, or contact their general physician for WEEKS after they've been admitted before cutting off their previous decade of medical care, and will use you as guinea pigs when they seem to have no idea what they are doing. I was unable to even get the staff to call my family member by her preferred name, at the very least after asking multiple people to make note of it. They stole my family members iPhone when we were not able to be there with her, then restrict you from being allowed to see them during their most curicial recovery times based off of FALSIFIED reports and false information, and then refuse to return calls and communicate with patients POA!! Nurses will not return phone calls when you cannot be there, and have witnessed multiple staff treating my family member aggressively! They are a threat to patients' lives based off of their OWN daily practices, and we now have to get attorneys and lawyers involved when we should only be focusing on the recovery and care of my loved one!!! The only staff there decent enough and actually capable of helping these types of patients are the physical and occupational therapists, and speech therapists. No one else there genuinly wants to help you or your family, only cover their tracks. They will even try sending BRAIN INJURY patients to psychiatric hospitals because they are so unqualified to care for them. If you love and care about your family members or anyone for that matter, DO NOT SEND THEM TO RML.

Amelia Simkins

My mom was admitted here from October 22, 2021 until Feb 18, 2022 due to multiple stage 4 pressure ulcers she acquired at locked medical facilities during the "COVID19 pandemic". I offer this long (overdue) feedback to those considering this facility. Pros: Her largest ulcer healed by more than 1000 cubic centimeters at RML. The wound care team is professional, regularly met with me in person, and emailed me 100s of photos. This line of communication allowed me to get some sleep at night. RML nursing staff also did an excellent job training me. I went from being afraid to even touch my mom's ulcers to being able to dress them daily and continue healing her at home (& knock on wood that will continue). Most staff seems to genuinely care. There are talented nurses from around the world working here. I met people from Bangladesh, India, Iran (particularly special given our family background), Mexico, The Philippines, etc. They taught me a lot. I was happy with how communicative the care coordinator was. It's a rare trait to find in the American healthcare industry. Despite all the insurance-related challenges, I believe she invested much of her time in securing resources for my mom and me. RML is clean. The grounds are well maintained & there are ample supplies for wounded people. My mom was on an expensive alternating air mattress. The people who greet you at the front are polite. This may seem like a small detail but small details add up. If I compare our experience at this hospital to others (for example Mt. Sinai, which can't manage to offer a functional clock & TV), the quality is night & day. Cons: There were 2 back-to-back instances when I found my mom lying flat in her bed with her feeding tube running. I reported the aspiration risk. Whether that explains why she needed CPR later the same weekend, I'll never know. [I'm just glad she survived & God Bless Nurse Alondra]. RML follows CDC guidelines. A large amount of its funding comes from the CDC. Unfortunately, that means if the CDC arbitrarily decides hospital patients shouldn't have basic human rights (e.g. visitors), RML complies. It was emotionally distressing to be abruptly separated from my mom last Christmas, given the injuries she had already endured at other locked medical facilities during the "pandemic". Thank God RML staff didn't use COVID as an excuse, but rather continued to uphold its high-quality standards and healing her during my forced absence. I wish a hospital as otherwise amazing as RML would do more to resist illogical CDC mandates, and higher-ups would push back, although I understand some people may disagree and/or feel they can't afford to lose their jobs. After months of planning for a home discharge with the care coordinator, I was initially upset we had to go to court when insurance funding ran out and RML decided a nursing home discharge would be safer (i.e. faster). It wasn't though. ----- The time in court turned out to be a great blessing in disguise as it dragged on for weeks, my mom continued staying at RML and healed significantly more. Thank God, in the end, RML dropped the case, and we are finally living together for the  1st time in 27 years! 🙌 We are eternally grateful for the additional weeks of healing that occurred because of RML and at RML’s expense. ----- In conclusion, RML is by far the best hospital in Chicago my mom has ever been admitted to. RML is far from perfect though & my 5 stars are not intended to reflect that it is. I encourage the staff to continue striving for improvement. Better yet, challenge the status quo by leading the way in making the revolutionary societal changes so desperately needed for all of us in American Healthcare right now. If your loved one gets admitted here, visit as much as possible and be glad you have that ability because you never know when the CDC or some other all-too-powerful governmental organization will take that human right (privilege?) away again. I hope this detailed review helps someone out there. I’m Amelia Simkins. Feel free to find me/ reach out.