Address: 75 North St, Auburn, NY 13021, USA
Phone: +13152534531
Verified Hotel Guest
Positive: We were greeted very professionally and staff was very friendly and accommodating. The outside was clean as well as the lobby and hallway. Good Location to stores, shopping. Overall very good experience. Negative: When we entered the room the floor was not clean (vacuumed). The bathroom tub and floor was not adequately cleaned. The towels did not smell fresh or clean and two towels and the floor mat had dirt stains on them. The ironing board top is bent.
Rubykate7
My stay in Auburn was fantastic! Super attentive staff from check in to departure. Melissa in housekeeping was an absolute joy and very attentive. Interacted with a few maintenance folks as well and Briton and so many others were beyond helpful. Matt was onsite and professional, flexible, and easy going. Front desk staff was efficient and prepared, and also addressed a concerning individual loitering on the property with grace. The sweet potato fries in the restaurant were perfection! Overall a great stay.
Esther Snavely
The bed was absolutely comfortable! Rooms are clean, there was a mix up at the front desk but the concierge Nicole was so nice and helpful and was diligent on making sure the mix up was taking care of quickly and with any further issue. We try and stay at different places to compare and we have to say the holiday inn in auburn will be somewhere we visit frequently. Thank you and see you again soon!
SteelHockeyMom19
The exceptional service started with my first phone call to book our room. I spoke with Nicole, and she was the most pleasant person on the phone! Upon check in, I was greeted by Nicole and I was extremely pleased that she remembered speaking to me on the phone. The hotel was Occupied that evening by sports teams, birthday parties and those just traveling. The time came for the pool area to close and many adults were still socializing. Instead of shooing the adults to their rooms, Nicole provided us with an area to co to use out conversations, that would be not be disruptive to any other guests. The rooms were perfect and the entire property was clean! The best part about this entire stay, from booking to check out, was hands down your staff member, Nicole!!!!!!
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No but they have an awesome restaurant on site and the new restaurant in the hotel is well worth going too
We arrived at noon and they let us check in. But normal check in is at 3pm
Yes, they had a Career Fair today! Renovation is coming along fantastic and we need more quality people!
No idea. I know they have done alot of remodeling
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