Tiffany & Co.

Kelly Vargas

Good jewelry great prices

dilara keyifli

Bought a 750$ necklace today and i feel like the guy was suspicious of me? I came in to pick up my TWO tiffany bracelets from cleaning and was in a rush. I had to go to dinner and i just finished my first week of work and decided quickly to treat myself. I’ve known that i’ve wanted the necklace forever. I didn’t want to talk myself out of it again so i was in a rush. I asked the dark haired man with glasses to try on the necklace and i quickly said i’ll take it. BECAUSE I WAS IN A RUSH he seemed super suspicious of me as if i didn’t just pick up and drop off several items from tiffany for cleaning. they have my account and name. i told him to just put it into a little pouch and didn’t need to box it up. He looked at me like i was crazy. He kept on asking me over and over if i wanted a bag, then kept asking if i wanted to wear it out. No, i just wanted it in the pouch like i stated several times. He said i seemed like i was in a rush and asked why. I informed him of my dinner plans and he asked me where i was going… so uncomfortable you could tell he was sketched out for NO reason whatsoever. He saw that i had tiffany jewelry on. i’ve been going to this store for 13 years. he was acting strange so i said “don’t worry, it won’t be getting returned” and he just didn’t even acknowledge it. not even a “oh yeah i understand”. The whole interaction was weird and uncomfortable when all i wanted to do was get my things and get to my dinner reservation. i regret purchasing the necklace with this guy and honestly he gave me some really bad anxiety. i felt like he thought i was scamming the store and that’s not the case at all..really disheartening and i don’t think i’ll be purchasing here again.

Errick Herron

My fiancé need her necklace chain to replaced. It was taken in on 6/30. I was emailed and told it should be ready no later than 7/25. I decided to call the store directly on 8/1 for an update and was unable to get an answer. I then decided to call Tiffany Client Services who proceeded to tell me that the repair was completed and the necklace had been at the store since 7/20. I did receive any calls or emails from to alert me. If hadn’t been me calling the client services I probably would never had gotten the necklace back. Next time I will spend my money at Kay’s or Jared’s where I have had better customer service in past.

Debbie Dembski

I have been shopping at this store for about 20 years. I have spent thousands of dollars at Tiffany’s in my lifetime…no more. Customer service is terrible and Julie Butler was insulting and demeaning. They gave me advice to have the backs of my Elsa Peritti diamond earrings updated to a new design “free of charge” in 2018. They changed the backs of three platinum diamond earrings. The new backs were so inferior they broke within two years. My earrings were falling out and I’ve been afraid to wear them the last two years. To replace the backs to the original design will cost 750.00 for all three pairs!! But it wasn’t even my idea to have them changed…it was theirs! Now they want me to pay 750.00 to fix their mistake…unbelievable! And I’m being insulted by Julie Butler, Operations Coordinator and treated not like a loyal customer who used to sing praises of Tiffany’s but to a customer who will not step foot again in the Oak Brook store. The way o was treated was simply unacceptable. I loved those earrings and they ruined them and are not taking responsibility for it. Scam??? Maybe… Also wanted to add that they replied for me to contact Tiffany’s customer service to address this problem but they never answered my email they requested. So it appears on Google they are fixing their problems but in actuality they are not.