The Phone Exchange

Category: Cell phone store in Knoxville, Tennessee

Address: 6705 Kingston Pike, Knoxville, TN 37919, USA

Phone: +18659850042

Opening hours

Sunday: 11AM–7PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Scott Mcclintock

Jul 21, 2022

It was awesome got great service will be back in the future

Kenny Cola

Jun 5, 2022

very knowledgeable employees.

Cason Asher

May 21, 2022

Staff was super helpful and gave me a reasonable offer for my phone which I accepted. Very nice people and they beat the highest online offer for me. Plus some great prices for phones to purchase as well. Thanks!

Marlena Rogers

May 11, 2022

What an awesome place of business! I would give more stars if I could. We have bought several phones and also been helped out with issues many times since we moved here in Knoxville. Friendly and very courteous service and they really know there stuff! I highly recommend them!

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Questions & Answers

Is there place that buys old cell phones

Bobby Hudgins | Oct 1, 2019
Jason Boyd | Oct 1, 2019

Yes they do!

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I have a Samsung Galaxy S9 Plus through AT&T but its locked and i cant use it. Do you unlock phones and how much does it cost?

Amanda Morris | Oct 1, 2018
Justin Wilson | Oct 1, 2018

As a customer I know they do unlock phones but not sure of the price

I have a iPhone 5ce I got it from here & it started acting crazy could I get a upgrade ?

Yfvdvrvbr Ngggb | Oct 1, 2019
Greg Cate | Oct 1, 2019

Absolutely.. They will be fair on the trade in and/or get you a great price on possible repairs But try to do a factory reset if your phone is going crazy it may just be malware.. Good luck repairs

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What could iPhone could I get by giving you a Samsung s8?

Cale Howe | Oct 1, 2019
X Mode | Oct 1, 2019

You'll have to take the phone to the store. If your S8 is in mint condition & no problems like FRS locked you'd likely qualify for enough to trade for an iPhone 6S+ - The S8 is 2 generations old now & not in high demand

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How much could I get for a iPhone 8 plus 64gb

Mike B | Oct 1, 2018
Rhonda Holt | Oct 1, 2018

They wont tell you over the phone but I have sold many there and as long as it isnt broken or locked you will get at least 80-100.00 if not more for that phone

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what is a i phone 11 worth

judy lipka | Dec 4, 2021
Ryan Price | Dec 4, 2021

You would need to bring it into the store for a quote

I have a brand new Galaxy21 Ultra 5GUnlockHow much can I get for that app just went on hard times and I just need to know? I know it says to bring it in to be appraised but I live so far awayI just wanted some kind of idea

Daniel “Addie” Delaney | Sep 30, 2021
Damaris Griffin | Sep 30, 2021

As long as you have the info on the phone and the phone carrier then they will be able to help you over the phone

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Will they take carrier locked devices such as a locked att phone. Will they let me trade in the phone or sell it?

Dalton Green | Sep 30, 2021
Deborah Langston | Sep 30, 2021

How much?

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Can I get my iPhone 8 plus unlocked from here?

Rikki Rudd | Sep 30, 2020
Ty Bowman | Sep 30, 2020

They should be able to unlock your phone

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How much do you all pay for a iPhone 7 plus

Maribel V. | Sep 30, 2020
Sam Vawter | Sep 30, 2020

I had a 6s and they gave me $40.00 for it in mint condition.

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Do you guys buy phone that have a cracked screen

Michael Mortimer | Sep 30, 2020
Greg Cate | Sep 30, 2020

They do.. not for much at all.. they make a crack screen repair kit.. Google it.. maybe worth keeping the phone.. good luck

What if they have a Google lock or lock on screen that I don't remember

Lynch Family | Sep 30, 2020
Jorge Medley | Sep 30, 2020

They wont take it

Will they buy iPhone 6s that is locked but in mint condition not a scratch on the phone.

Donnie Mckenzie | Sep 30, 2020
Penenlope Willis | Sep 30, 2020

I believe so too

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Can they unlock att phones

Joanie Turner | Sep 30, 2020
X Mode | Sep 30, 2020

No.

Will they trade a phone that still has money owed on it

Hallie B | Oct 1, 2019
sally ha | Oct 1, 2019

Yes

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How much would they give for lg stylo 4 through metro pcs

Katlin Taylor | Oct 1, 2019
natilee moore | Oct 1, 2019

The same on information that as Ms.Jenkins .....

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Do they sell unlocked phone

Kelly Garrett (kellzg) | Oct 1, 2019
Jeffrey Sutyla | Oct 1, 2019

Yes they do.

Got a new Samsung j7 for at&t... brand new everything came w it.. do they buy phones?

Ryan Curcio Knoxville, TN | Oct 1, 2019
Jennifer Simcox | Oct 1, 2019

Yes they do!

Note 4 phone

Samiki Booker | Oct 1, 2019
Chris Karvonen | Oct 1, 2019

What is the question

Do you buy flip phones and do you buy phones with broke screen.

Jeremy Stallings | Oct 1, 2018
Jennifer Stout | Oct 1, 2018

They will usually take old and/or broken phones and give you a $10 credit toward a purchase.

My dog chewed on my iphone. The screen was already cracked but now it has a huge black dot and is completely messed up; therefore, I am unable to see anything on my screen. Is this a screen replacement issue, or is the internal phone damaged?

Michelle Silva | Oct 1, 2018
David McClanahan | Oct 1, 2018

It's tough to say, the screen is as you say "completely messed up", the glass is cheaper to fix the screen itself is more expensive. It really boils down to how much do you want to spend fixing your old phone or just buy a good used one from somewhere like the phone exchange. They stand behind their items, I have had to return one and three are no questions asked.

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