LeafFilter Gutter Protection

G S

I had a sales rep come out to my house in Tamarac, FL provide a quote for covering the gutters in the front of my house. The quote seemed high but I was PROMISED an amazing lifetime product, expert installation, and phenomenal service. It was stressed how this was a veteran owned and operated company, everything was made in America, and so I figured I didn’t mind paying a little more than I thought was reasonable to support this. So far all I’ve seen is lies and false commitments. The installer, Luis, arrived and did the job in about 2 hours. It was starting to rain and he, very hurriedly, showed me pictures and told me to sign this lifetime warranty sheet. I asked him about my middle gutters under my pergola. I said “I specifically asked about this section of gutter and the sales Rep assured me we would have the hard plastic base with the mesh like the others and that they overlap since it’s a 10” gutter. Not to worry everything would be hidden be identical ”. He said his English was very bad and yes it’s done. It started to pour rain and I had to get on a conference call for work so I couldn’t get up to check right away. A couple hours later the rain stopped and I came out l to see what was done. I have to admit I was extremely disappointed. Just look at the photos of their supposed “professional work using only American made high quality products”. The last photo is what should be installed on ALL gutters. The gutter under the pergola just had some brackets installed and heavy duty screen with silicone. Nothing like what I was promised and thought I was paying for. I then text the sales rep (this is still the day of installation) He said to call the main line. I did. Lady said a manager would call me and a service ticket was being put in. This was Wednesday 9/14, again, the same day as the install. No call Wednesday or Thursday. I text The sales rep again on Friday, 9/16 and he advised to call again. I called around 2pm I spoke to another lady who told me the same speech as before but that she’d make my ticket urgent and that a manager would call me immediately. Nothing around the other supposed ticket either. Again no call. I could have done the installation that Luis did on the pergola gutter for a fraction of the cost they are charging me for, making it much nicer as well. Where is this 5 star customer service? Where is this product we were promised? Where is the expert installation? Part of the sales pitch was the ranking on the BBB. I will be reporting this to them as well. So far I have to say I am very disappointed with you all. I feel that I’ve been lied to and swindled. Avoid this company. They promise all these amazing products and service but as soon as that signature is on the dotted line it’s a totally different experience. I will say, the sales rep seems to be a good guy and says he’s trying to help but I haven’t seen anything come of it yet. The installer also seemed nice. Just wish I hadn’t sent a tip prior to inspection. Oh well, that’s on me and lesson learned. I’ll be doing what I can to either get what I was promised and paid for or seeking at least a partial refund. This is a joke.

Helen Brown

I had some gutters installed. Everything from the salesperson to the installers to the person I talked to afterwards was on POINT.

rooster5man

Our rep was very personable, knowledgeable, friendly & down-to-earth.

Harvey Shiner

Gutter protection