Xfinity Store by Comcast

Category: Internet service provider

Address: 9173 W Atlantic Ave, Delray Beach, FL 33446, USA

Phone: +18009452288

Opening hours

Sunday: 12–5PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–7PM

Saturday: 10AM–7PM

Reviews

Raquel Martin

Sep 30, 2022

A beautiful facility and immediately greeted and put on a list. Was seen by Marcus who was haughty, pompous, arrogant and condescending with no people skills. Tried to explain that my I phone was not working in my home for the past 3 weeks when I started service, altho wifi was fine in my home. Told me he could not help me unless I had Apple ID which I put in twice . Showed him that I could get on with Touch ID and said he needed the code so just go to Apple. He told me if it did not work to buy a $200.00 booster or find another carrier. I left and went back in line and was cared for by Mike who was wonderful. Did not need my Apple ID and was very helpful. 2 polar opposites. Marcus score minus 1 and Mike was a 10/10

Dan Masson

Sep 27, 2022

Fantastic service!

Carmine. J. Pepe

Sep 16, 2022

Very nice and polite

Steven Hager

Sep 16, 2022

excellent customer service. Steve the csr was amazing. got my account fixed. new boxes exchanged. new remote. out the door in under 45 mins. awesome job!

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Questions & Answers

Really, the store does not have a phone number? What are these companies coming too, besides pissing people off. Can't go on line if you are calling because you are wanting to call because your internet isn't working

Rick Alkins | Sep 30, 2020
Ryan Zambrano | Sep 30, 2021

Have someone answer the phone, create a job for someone - I know I pay enough to Xfinity for it. If US is service economy now, create a service job.

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my remote is not working and I have changed the batteries can I go to this store and get a new one and now with covid do I need an appt?

Mýa Barsoum | Sep 30, 2021
Jorge | Sep 30, 2021

No, you don't need an appointment

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Can I pick up equipment at this location

Antonio Venegas | Sep 30, 2020
Vince Roccanova | Sep 30, 2020

Sometimes they have limited stock so you should call first.

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can I use my galaxy S7

Visual Eyes Delray | Oct 1, 2019
Steven Weissman | Oct 1, 2019

I believe they only port certain iPhones

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What do I return , if we no longer want HD, but want to keep basic?

Jean Richo | Oct 1, 2019
Steven Weissman | Oct 1, 2019

I would also go on line and make an appointment so you don't have to wait long.

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what's the wait time if I need Xfinity to come to house and set up connections?

Les Salwen | Apr 3, 2022
Rick Alkins | Apr 3, 2022

They give you a time frame of 2-3 hours. The amount of days for that appointment is about a week

The worst customer service that I have ever experienced. Can not get someone on the phone

carol weiss | Jan 3, 2022
JMS | Jan 3, 2022

I called thru the app and had to exchange the box went Delray store and I was in and out within 10 minutes . Excellent service

My internet service is down yet again. Is it possible to make an appointment to have it repaired or should I just continue to pay comcast for non-existent service and hum my favorite play list on my own?

Alex Keto | Sep 30, 2021
Wil Meji | Sep 30, 2021

Have them send a technician out to you. I was having same issues last month.

Recently picked up a new remote at the Delray Beach store. The new remote has TINY buttons. Does this location have a remote with large buttons?

Herman Berger | Sep 30, 2021
Kosh Das | Sep 30, 2021

They have 2 remotes - one for digital box; the other (larger) for add-on boxes

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Can i send my fiance to pick up my cable equipment?

Lisa Milarck | Sep 30, 2021
Candor Perlicious | Sep 30, 2021

Your fiance would have to be on the account in order to do that.

Can I make an appointment for a wireless phone

Neil Baker | Sep 30, 2021
jay opper | Sep 30, 2021

Yes

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do i need an appt

Iris Werber | Sep 30, 2021
Philip Maresca | Sep 30, 2021

No

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Can one return equipment here?

Nancy “N” | Sep 30, 2021
Edwin Lamb | Sep 30, 2021

Yes

can I replace my remote control at this store

Carl Gallo | Sep 30, 2020
Ozzie Medina | Sep 30, 2020

Sure

do you sell apple cell phones

Jeanette M Blue | Sep 30, 2020
Robert Staub | Sep 30, 2020

They sell many makes the phones including apple as well as Samsung and others

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If I return cable boxes and modem thru UPS do I have to pack them in boxes and pay postage?

Judy Rosenberg | Sep 30, 2020
Sharon Sharon | Sep 30, 2020

Give the store a call and see how best to handle your return.

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How much time do I have after cancelling cable service and internet to return equipment?

Judy Rosenberg | Sep 30, 2020
Vince Roccanova | Sep 30, 2020

It is usually 30 days or until your next billing cycle.

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I have a LG stylus phone and I lost the stylus can you replace it and what is the cost

Barbara S Grossman | Sep 30, 2020
Dorothy Wielt | Sep 30, 2020

Kristie has it right

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can i just drop off my old equiptment without waiting

charles frag | Sep 30, 2020
Peter Sepulveda | Sep 30, 2020

Pretty sure that all equipment has to be scanned when turned in.

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What time do you open?

Ed Brill | Sep 30, 2020
Vince Roccanova | Sep 30, 2020

8am to 7pm M-Sat, closed Sunday

My remote control is not working properly. Can I get a new one at no charge

Priscilla Lichen | Sep 30, 2020
Marcelo A | Sep 30, 2020

Yes you can

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Where do I find a map of Xfinity Mobile area coverage?

Bobby Benson | Oct 1, 2019
Steven Weissman | Oct 1, 2019

On their website you can type your address and see if it's in the service area.

Can Ibring in my cable box .I need to close my account because my community is switching to hotwire?

Linda Reale | Oct 1, 2019
Ron Wasserman | Oct 1, 2019

Take it to any UPS store to return it. It's faster and easier.

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What are their hours

Glenwyn Long | Oct 1, 2019
Brian Hochstetter | Oct 1, 2019

Open from 9am to 7pm

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How do I cancel my telephone service?

Arthur Bauernfeind | Oct 1, 2019
Steven Weissman | Oct 1, 2019

You can go in or just call 1-800-xfinity

Can I return equipment (modem) to this location?

MIchael m | Oct 1, 2019
Ron Wasserman | Oct 1, 2019

Yes

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how do i find ut if the box we have is HD and should i bring it to the store to trade i n prior to the delivery of our smart TV

RICKY HERST | Oct 1, 2019
chipper flynn | Oct 1, 2019

I would call first..but I'm sure they have an updated box by now. It is worth the change if the box you have now isn't an X1 HD box. I love it.

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are appointments available

George Bender | Oct 1, 2019
Ron Wasserman | Oct 1, 2019

Yes. Go online to get an appointment. Highly advised!

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Is the MarketPLace in Delray Open for Normal Business today, like switching cell phone carriers? Irwin Bernstein

Irwin Bernstein | Oct 1, 2019
Michael Simpson | Oct 1, 2019

Yes...they are open. And they do handle the switch but I think nothing really happens until the work week begins...give them a call and save a trip...Mike

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what time do you open

Caren Makler | Oct 1, 2019
Norman Lake | Oct 1, 2019

8:00 am

Are you giving a phone when l swich

Alvaro Rendon | Oct 1, 2019
Renaldo Francis | Oct 1, 2019

You can bring your own device or choose to finance a phone

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I want to purchase two wireless phone to fit my home phone. Do you sell them

A Google User | Oct 1, 2018
Joshua Hemingway | Oct 1, 2018

Im assuming you mean cordless home phones. You can get those from walmart, Costco, etc. Xfinty offers cell phones.

how to schedule an appointment

Silke Van Ness | Oct 1, 2018
Joshua Hemingway | Oct 1, 2018

You dont really need one.

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Can I drop off my Xfinity box at this office?

Heather Wilson | Oct 1, 2018
Joshua Hemingway | Oct 1, 2018

They do everything at these stores.

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I need to change from my name to my son's name. Where do I go.

Ellen Altman | Oct 1, 2018
Joshua Hemingway | Oct 1, 2018

I don't think you can do that.. they didn't for me. They will close your account and create a new one for him. Same for the equipment.

do you carry boxes - XI

marilyn mishkin | Oct 1, 2018
Philip Glick | Oct 1, 2018

Dont go with them

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Where can I get new remotes

Michael Ingalsbe | Oct 1, 2018
Joshua Hemingway | Oct 1, 2018

Any xfinity store

Need assistance with billing issues please can I come to store and get that fixed?

Mike Hogan | Oct 1, 2018
Joshua Hemingway | Oct 1, 2018

They can help u there

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