CommunityAmerica Credit Union

Nick Bruns

Horrible customer service. Tried cashing a check insurance mailed and was told to have all 3 people sign it and they would call to verify it was okay with them. Go back the next day with signatures and am told that that information was wrong and that I needed all 3 of us there with IDs. Not feasible as everyone works different schedules and when I tried to talk to the lady about it, she was down right rude. Went to Chase bank and they cashed it with a smile on their face. CACU management needs to have a customer service training with their people Told wrong info and they were extremely rude and shrugged me off. Done with CACU. Recommend Chase bank right down the road. Way better customer service.

Vanessa Prindle

Not a fan of the new ATM/video tellers. Needed to withdraw cash quickly on a Sunday afternoon. Two atms open. I pulled directly behind a car in one. She was already involved in a transaction. I waited 15 minutes and she still was not done. …Hi Vanessa. We greatly apologize for any frustration or inconvenience with your latest visit. We take member feedback very seriously and will be sure to pass your experience along to the correct teams for awareness so we can create a better experience for you and all members in the future. If you would like to further discuss your concerns, please give us a call at 913.905.7000 and a team member would be more than happy to learn more. Thank you very much!

Ayman Nimer

Extremely rude staff. Told me I couldn't get quarters even though I have multiple accounts there! They accused me of using the quarters for "business use" but I needed them for laundry! What kind of FINANCIAL INSTITUTION does that? It's …Hi Ayman. We greatly apologize for any frustration with your recent visit. Member experience is our top priority, so this is certainly not the review we'd hope to see! Branch Manager, Brenda, would love to speak with you to learn more on your experience and see what we can do to make it right. Please feel free to give her a call at 816.410.4725 if you would like to discuss further. Thank you!

Barbara Rossbach

Been with CACU since 1964 - you were doing great until you installed that terrible drive thru window on Flintlock. I have yet to have a good experience there. So much so that I opened an account with another bank that has the old fashion person to person drive thru - not electronic screens. Slowly I will shift!!