Avis Car Rental

Monica Fields

Safety is clearly not a priority to this company!!! I was trying to exchange a Chevy Malibu that I previously rented from Avis/budget because the oil change indicator was illuminated on the dash and I didn't feel comfortable with driving it like that. As I went into exchange the car, I encountered the young lady named "Samaya". Samaya exchanged my Chevy Malibu for a Toyota 4runner. The Toyota 4runner that I received oil change indicator was also alerted on the dash board. The car has about roughly 41,000 miles on it and the tire tread was low. I asked someone I saw parking cars in the parking lot of Avis for guidance. He told me his name was Derek and he was willing to help me by telling me I should go back to the Avis/Budget kiosk and let them know the situation. Upon arrival at the Avis/Budget kiosk the young lady Samaya was talking on her cell phone and walking around the desk. When she ended her phone call, she just stood there looking at me in silence. I stated to her that I needed to change my car because the car oil change indicator light was on in the Toyota 4runner. She then stated to me that I needed to come back in the morning if I wanted to exchange my car out. I informed her that that wouldn't work for me because I travel for work and needed something tonight. Samaya then stated "Well I am not changing out the car tonight so come back tomorrow and walked into the office slamming the door behind her. This lady gave me absolutely no reason as to why she didn't want to exchange my car. The reason I traded the other car in was to not have a rental car that needs an oil change. It is a safety issue and a liability issue on my end if the car is damaged because it needs service. I have no way of knowing how long the vehicle needed service and should not have been issued the vehicle initially. The kiosk closes at 10 p.m. and I arrived there before 7 p.m. I am a repeat customer of Avis/Budget and I travel out of the area for my job daily. I have never encountered someone with such lack of customer service. If I could give this place ZERO stars I most certainly would.

jesse H

I rented online prepaid. There was a mix up my SUV was not there. The gentleman working offered some good suggestions and they worked it out. Still my goto spot for rentals here in Fayetteville my goto spot for rentals

Mike G

We knew our flight might be delayed due to weather so we tried to call to let them know and ensure we could get ou vehicle. Unfortunately, they DO NOT answer the phone locally and laughed about it (like an inside joke) when we mentioned it later at the front desk stating, "Oh, that goes straight to corporate, the phone never rings here." Because our flight was delayed we arrived at 11:20 PM and they closed 10:00 PM. Important to note, the other rental companies were still open and assisting their customers. So, we were unable to get our vehicle, which resulted in us booking a hotel locally and needing an LYFT since we were now stranded at the airport. Additionally, we still had to pay for our reserved hotel that night on the coast, which was our final destination. The next morning we took a LYFT to the airport and the employee admitted she didn't check our flight info and the more senior employee stated she should have and was supposed to wait for our arrival or make arrangements for us to receive the keys. She did neither, resulting in hundreds of additional dollars wasted and us missing a family gathering. Important to note, there was a third new employee who was sincerely apologetic and sympathetic, but the two senior employees (one claimed to previously work for "corporate" several times) were indifferent and will likely ensure the new employee takes the same attitude. Finally, the car was not clean and the windshield was so dirty (on the inside) that we had to stop to clean it since we could see clearly. Recommendation: rent with Hertz or Enterprise, if flying out of Fayetteville.

Darius Baca

The representative at the desk was friendly, knowledgeable, and efficient. She recognized my credit card and did not try to sell me unneeded insurance and the other stuff.