National Car Rental

Jay

The Staff is terrible and the collection of cars is just the same. Literally NEVER renting here again.

Kyle

Unlike most national rental places, you cannot just walk out to the row and choose a car. It must be because of the set up of this specific location. Because the share a counter with enterprise, I had to wait in line an excessive amount of time to get a vehicle. The staff was friendly and polite and the car I received was clean at least.

Erik Davidson

Poor experience. Had a late flight arrival from Charlotte that was not delayed (key point!). Rental desk was closed since apparently they don’t wait for the final flights to come in for their reservations. Needed to spend extra money $$$ in order to get to my hotel and then back to the airport the next day. This is a broken process. You don’t accept reservations for later arriving flights, but then close shop and go home. Also rental agents only offer excuses about why they were closed versus acknowledging the problem with the desk being closed in the first place. It’s worth flying into RDU than dealing with nonsense like this again.

Daved Baldridge

I am an Executive Elite member and have been for several years with National. Five or six years ago this would undoubtedly be a 5 star rating. Unfortunately, over the past 1 1/2 to 2 years National has deteriorated in my experiences. I travel at least 41 weeks a year all across the US. While there are bright spots, like the customer service manager onsite at RDU is fantastic, there are many other issues with National as whole. Namely, the availability of vehicles and with a robust selection. I get it that cars are in shorter supply in general, but none of Nationals competitors seem to have the same issue as prevalent. Often times Executive Elite isle is no better than Emerald, despite the large amount of rentals it takes to earn that tier. Lastly, corporate customer service and the local office are not in sync. Case in point, at SFO over memorial weekend my inbound flight would arrive 30 minutes after the location closed at 11 pm. Customer service assured me not to worry as the local office would have someone present for 2 hours post closing given my Elite status. Ironically, the day I am set to fly to SFO the local office calls me to inform me I will have to return in the morning to pick up a vehicle and that the 2 hour window is not true! So I was stuck. And when I returned in the morning around 6 am for the best selection I would be taken care of. Only to find a miserable selection and terrible service! Thank you Elite member! Which brings me to wonder should I stay or take my business elsewhere? I'm seriously considering the latter. Best of luck and I hope this review helps others make a more informed decision.