Fox's Pizza Den

Category: Pizza delivery in Johnson City, Tennessee

Address: 104 University Pkwy #3, Johnson City, TN 37604, USA

Phone: +14239260065

Opening hours

Sunday: 10AM–10PM

Monday: 10AM–10PM

Tuesday: 10AM–10PM

Wednesday: 10AM–10PM

Thursday: 10AM–10PM

Friday: 10AM–11PM

Saturday: 10AM–11PM

Reviews

Erik Haagensen

Sep 15, 2022

Consistently the most frequently late delivery of any place ever. Today, was the last straw - they forgot to make our order. After over an hour we called to check on it, they hung up on us. I called back and spoke to a manager, they blamed it on new staff and made no effort to make it right. At least they refunded us after much back and forth. Do yourself a favor - go with Scratch, Main Street Pizza, Luke's, etc.

Desiree Barnett

Sep 14, 2022

I ordered pizza at 530 said its be here at 630. Its bow 7:11 and i still have no pizza havent called yet because this is becoming a consistentl issue with them, and this will probay be the last time i order from here. The service has went down hill in the past year, and the cost has went up. Dont recommend going or ordering from here. I'm so hungry 😫 😩 😕 😪

Darn Pottery

Sep 14, 2022

If you like your pizza cold, mushy, greasy, congealed and 2 hours late/by all means, order from these guys.

Persistent Jordan

Sep 5, 2022

We had ordered the big daddy pizza and an order of the cheese bread on 09/05/22 for the football game. Well the pizza was actually good but the Cheese bread was hard as a brick. I understand mistake happen and I’m sure they were busy considering it’s the first weekend of college football and the bread might have just been left in the heater too long. Well we call back and explain this to the manager at the time and she was understanding and very polite about it and offered to give us an additional 20% off on our next order. We already work at crown Laboratories so we also get a 20% discount. I call in the next day to order more food and cash in on the 40% discount offered and I’m not sure what happened between now and then but it seemed like I was talking to a different person. She was blowing hot air when I mentioned it and said well we don’t have a 40% discount button. The only thing I said was well why did you offer it then?.. she proceeded to say hold on and just put me on hold when another lady said she was the general manager answered. We told her the situation very nicely and then she says that she didn’t appreciate us being rude to her other manager. At this point I told her never mind on the order because it made us feel like we were in the wrong trying to use the 40% discount offered. I will never do business with that location again. Multiple people from work tell me they are very rude and I got to experience it first hand! Would not recommend!

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Questions & Answers

The food was great but the gentlemen who answered the phone was rude. I get being busy , but that is no justification for treating those who are paying for you to have a job. Needless to say , I'm not paying for that type of treatment. Ciao!

Serbo Joe | Dec 4, 2021
Fox's Pizza Den | Dec 4, 2021

What time and day did you order? I’m sorry about the experience it will be handled when I get the info on when your order was placed!

I ordered from them a couple of times, each time the wings were burnt, this last time they didn’t send an item so when I called back they wanted me to pay again the manager was VERY RUDEand acted like I was trying to get something for nothing!

roberta derry | Oct 1, 2018
Paul Marich | Oct 1, 2018

Customer service isn't what it used to be.. If you want it fixed go above his or her head. I'm sure the owners of the location would be happy to take care of it..

Read More

Why does it say 12 online but 11 at the store

Sadie Lewis | Oct 1, 2017
Jacob Harris | Oct 1, 2017

Some stores have a later delivery time than their in-store time to balance the time needed to make the orders and get things closed up.

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