Kay Outlet

Category: Jewelry store in Charlotte, North Carolina

Address: 5512 New Fashion Way Suite 990, Charlotte, NC 28278, USA

Phone: +17045832986

Opening hours

Sunday: 12–6PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

L. A.

Apr 20, 2022

Love the service and the fact that everyone is always willing to assist

Felicia Nycole

Feb 23, 2022

Dasia was so sweet I love coming here she always inspects my jewelry and I always ask for her awesome!

Lee Roy “Bam-Bam” Richardson II

Feb 16, 2022

Kays is the only place we get our jewelry from! The ladies here are really sweet!

Liz Pride

Jan 9, 2022

Good customer service in store! Empty promises! No follow up!

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Questions & Answers

Do they engrave rings?

Batgirl P | Sep 30, 2019
Lynette Adams | Sep 30, 2019

Not sure. I believe they do

Does Kay Jewelers Outlet replace watch batteries?

Kay Outlet | Jul 1, 2022
Kay Outlet | Jul 1, 2022

Yes, every Kay Jewelers Outlet can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers Outlet regardless of where they were purchased.

Can Kay Jewelers Outlet repair jewelry?

Kay Outlet | Jul 1, 2022
Kay Outlet | Jul 1, 2022

Yes, Kay Jewelers Outlet offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers Outlet also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers Outlet regardless of where it was purchased.

Does Kay Jewelers Outlet do jewelry consultations?

Kay Outlet | Jul 1, 2022
Kay Outlet | Jul 1, 2022

Yes, Kay Jewelers Outlet offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Does Kay Jewelers Outlet inspect jewelry?

Kay Outlet | Jul 1, 2022
Kay Outlet | Jul 1, 2022

Yes, Kay Jewelers Outlet can inspect your jewelry and test your diamonds for free.

Can Kay Jewelers Outlet appraise jewelry if it was purchased somewhere else?

Kay Outlet | Jul 1, 2022
Kay Outlet | Jul 1, 2022

Yes, Kay Jewelers Outlet can appraise jewelry regardless of where it was purchased. Kay Jewelers Outlet offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers Outlet’s website.

Does Kay Jewelers Outlet repair watches?

Kay Outlet | Jul 1, 2022
Kay Outlet | Jul 1, 2022

Yes, every Kay Jewelers Outlet can examine and repair most watches. Kay Jewelers Outlet’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers Outlet regardless of where they were purchased.

Does Kay Jewelers Outlet clean jewelry?

Kay Outlet | Jul 1, 2022
Kay Outlet | Jul 1, 2022

Yes, Kay Jewelers Outlet can professionally clean jewelry for free.

Does Kay Jewelers Outlet personalize existing jewelry?

Kay Outlet | Jul 1, 2022
Kay Outlet | Jul 1, 2022

Yes, Kay Jewelers Outlet can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers Outlet also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Can Kay Jewelers Outlet do custom jewelry design?

Kay Outlet | Jul 1, 2022
Kay Outlet | Jul 1, 2022

Yes, Kay Jewelers Outlet can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers Outlet can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

How long does it take for Kay Jewelers Outlet to resize a ring?

Kay Outlet | Jul 1, 2022
Kay Outlet | Jul 1, 2022

Kay Jewelers Outlet can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay Jewelers Outlet?

Kay Outlet | Jul 1, 2022
Kay Outlet | Jul 1, 2022

Yes, diamond trade-ins purchased at Kay Jewelers Outlet are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Can Kay Jewelers Outlet repair a ring?

Kay Outlet | Jul 1, 2022
Kay Outlet | Jul 1, 2022

Yes, Kay Jewelers Outlet offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers Outlet regardless of where they were purchased.

Does Kay Jewelers Outlet engrave jewelry?

Kay Outlet | Jul 1, 2022
Kay Outlet | Jul 1, 2022

Yes, Kay Jewelers Outlet can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers Outlet regardless of where it was purchased.

Can Kay Jewelers Outlet resize a ring?

Kay Outlet | Jul 1, 2022
Kay Outlet | Jul 1, 2022

Yes, Kay Jewelers Outlet can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

Do I need an appointment to repair jewelry at Kay Jewelers Outlet?

Kay Outlet | Jul 1, 2022
Kay Outlet | Jul 1, 2022

No, most Kay Jewelers Outlet locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

Can I bring jewelry to Kay Jewelers Outlet for restoration or repairs if it was purchased somewhere else?

Kay Outlet | Jul 1, 2022
Kay Outlet | Jul 1, 2022

Yes, Kay Jewelers Outlet will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

What are the Covid safety practices like here?

Anonymous | Sep 29, 2022
Michael | Sep 29, 2021

You must wear a mask the entire time in there. You can try the rings on and they are sanitized before and immediately after you do. Only a certain amount of people are allowed in the store at any given time.

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