King Hickory Furniture Co

Dan Yates

I ordered a sofa from Scott Directors in May of 2021 and was told it would be delivered in October...then in December and now in February 2022...maybe 9 months ...I have bought several pieces of furniture from Directors over the years and was told the King Hickory is making my sofa..I mean taking my money and not making my sofa. I screwed up buying from King Hickory...never again.

tim porter

I ordered a King Hickory sofa from STEINHAFELS in Madison, WI. It has now been pushed back months and months and months. I have been told my sofa will "probably" be completed in mid-to-late September, which would make it about 9 months of a wait. Here's the incredible part...Steinhafels would only cancel my order after they charge me a 30% "restocking fee". Restocking WHAT?? The sofa is clearly not even built yet....so what's the restocking fee for? I'll tell you....it's pure profit for the store, nothing else. Once I get this sofa, I will never purchase or order from Steinhafels again....there are far too many other quality stores within a 50 mile driving radius. Steinhafels charged me 100% of the sofa's cost before they would place an order....so they have ALL my money and I have zero. Their response is "that's our policy". At this point, it's simply a waiting game. Once I have the sofa, I'll more fully explain to the wonderful STEINHAFEL people what MY POLICY is.

Keith Starliper

Bought 2 couches and two power recliners last year. Price was moderate to pricy. Waited 14 weeks for delivery. Furniture is beautiful. Unfortunately, the seat cushions on the recliners compressed after only a few months. We reached out to the manufacturer representative we met at Furniture Land South but he did not respond. Had the cheap foam they used replaced with top quality stuff. The NC furniture industry/quality is just not what it used to be. Update - Had two recliners as part of this order, they both had to go back to King Hickory to have the motors replaced. Also the Ottoman which has already been replaced once needs additional repair and both FurnitureLand South and King Hickory have been totally unresponsive. I’ve been forced to go to a third-party to have them repaired. I will not be buying from either of these places again.

Matt Myers

I ordered a King Hickory sectional from Steinhafels in Madison Wisc Jan 2021 and was told it would be delivered in April. Then the date pushed to June, then July, then August, and now Sept. How is it possible to miss a targeted completion/delivery date by 5 months.